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Comprehensive Computer, Network, Security and Support Checklist

Backup
I have a backup
Yes
No
Do you want a backup solution ?
Yes
No
I take my backup off-site
Yes
No
A recent copy of my backup is always kept offsite
Yes
No
My backup runs automatically
Yes
No
My backup works and has been tested
Yes
No
The backup meets my business legal data retention requirements, I.e., 7 year
Yes
No
All my email is backed up. I can recover individual deleted email messages
Yes
No
Disaster Planning
Do you know what a disaster recovery plan is?
Yes
No
Do you want a disaster recovery plan?
Yes
No
I have disaster recovery plan
Yes
No
I have a plan to replace my computer equipment including laptops desktops, servers and network equipment
Yes
No
I have a plan to recover my data
Yes
No
I have a plan to recover my Line Of Business software and systems e.g. MYOB
Yes
No
I have a copy or can easily obtain a copy of all my program installation software
 
 
I know how long I can afford to be off line and out of action
Yes
No
I am satisfied with the amount of data I can lose between last backup and disaster
Yes
No
I have a plan to recover my telephone system. I will not miss out on phone calls
Yes
No
Email
I use Office 365 for hosted Exchange Server
Yes
No
My email system never goes down
Yes
No
My e-mail is backed up.
Yes
No
I have effective SPAM filtering. Only occasional spam emails get through
Yes
No
Viruses do not reach my email inbox. They are blocked before hitting my computer and network
Yes
No
I can recover individually deleted email messages
Yes
No
Security
My antivirus software works and is regularly updated and checked
Yes
No
All my computers have antivirus protection
Yes
No
The firewall protects me from malicious attack
Yes
No
My computers cannot access dangerous websites that can cause harm
Yes
No
I am protected from ransom ware attacks
Yes
No
My Wifi network is secure and has strong passwords
Yes
No
Guest Wifi users can access the internet only and have no access my equipment
Yes
No
I have internet website filtering – no computer can access unwanted websites
Yes
No
When working remotely my computers remain secure from the internet
Yes
No
When staff leave my business I can prevent them from accessing all systems
Yes
No
I have a strong password policy enforced
Yes
No
My laptop hard disk is encrypted so if it is lost or stolen, the data remains safe
Yes
No
Reliability of service
My computer works at optimal performance. It’s maintained, de-fragged, clean from temporary files. It does not have unnecessary programs slowing it down .
Yes
No
I need 100% internet up time
Yes
No
I have a second internet connection for 100% up time
Yes
No
I have a 2nd router configured to take over if the first router fails
Yes
No
I have a 2nd network switch to take over of the main switch fails
 
 
The internet connection is reliable and does not go down
Yes
No
Do you have a server
Yes
No
Data access on my server is restricted to staff and what is needed by their role
Yes
No
I have clean power. Power surges and sudden outages will not damage my servers and essential network equipment. I use a UPS on essential equipment
Yes
No
When services on my server stop, the stoppage is detected and automatically re-started
Yes
No
My servers hard disks can break without me losing access to services running or data on the server
Yes
No
My server continues to operate when its power connection dies
Yes
No
My server can be remotely started, even when it is shut down by my IT support
Yes
No
My server sends alerts of potential problems, before they arise
Yes
No
My server sends alerts when components break
Yes
No
I have a UPS
Yes
No
My UPS is monitored
Yes
No
My UPS is regularly tested
Yes
No
My UPS gracefully shuts down my server before its power cuts out
Yes
No
Support
I have someone who knows my system to call when I need help
Yes
No
My support people are aware of my disaster recovery plan
Yes
No
My support people are there when I need them
Yes
No
My support people turn up on time or call if they are running late
Yes
No
I have a full record of all technical issues experienced
Yes
No
I have full remote support for fast technical help. Onsite support is rarely needed
Yes
No
My technical support people can connect to me without my interaction
Yes
No
My staff and I have access to technical “how to” help when we need it
Yes
No
I have secure "As Built" or configuration documentation on all my systems
Yes
No
Mobility Solutions
I can access my data and systems and work from anywhere
Yes
No
My staff can work from home or anywhere
Yes
No
It does not matter if I lose my laptop, I will not lose my data
Yes
No
My staff and I have access to my office phone system from anywhere
Yes
No
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