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FIRM

Test Your FIRM Knowledge

Welcome to the FIRM Quiz! This engaging quiz aims to test your knowledge about FIRM and its services. Whether you're familiar with incident management or just curious about how FIRM operates, this quiz is designed for you!

In this quiz, you will:

Learn key facts about FIRM
Challenge your understanding with multiple choice questions
Receive instant feedback on your answers

10 Questions2 MinutesCreated by ManagingExpert257

What is Your Name

FIRM stands for

A. FACS Incident Response Management Services

B. Strong grip

C. FACS Incident Restoration Services

D. FACS Free Information Resolution Management

E. FACS Indian Relationship Management Program

FIRM provides the client with

A. Consistent handling of incidents in all their locations from start to finish

B. National account pricing from restoration vendors

C. 3rd party experts managing the activities of restoration vendors

D. Invoice audit and review

E. All of the above

FIRMS enables the client to

A. Professionally handle incidents that are below their deductible

B. Lower insurance premiums

C. Avoid having to use restoration vendors

D. Stop pipes from bursting

E. All of the above

FIRM can help the client reduce the days a restoration vendor is on a job site

True

False

What are the two versions of FIRM

A. FIRM Managed Service and FIRM

B. Managed Service and Per Incident

C. Managed Service and Lite

D. FIRM & FIRM Lite

E. FIRM Managed Service and FIRM

The Difference between FIRM Managed Service & FIRM Per Incident is

A. Protocols are customized with FIRM Per Incident

B. Call Center follows a Standard Script with FIRM Managed Service

C. Call Center & Protocols are customized with FIRM Managed Service and the client receives access to real data 24-7

D. No minimum contract terms with FIRM Managed Service

FIRM Per Incident

A. Is directed towards clients with sporadic incidents or those wanting to test service

B. Call Center uses standard protocols when answering a call

C. Offers no minimum term

D. Is more expensive per incident than FIRM Managed Service

E. Comes with no reporting

F. All of the above

The objective is to convert FIRM Per Incident clients into FIRM Managed Services clients

True

False

FIRM Managed Services

A. Targets companies with multiple locations and that have a minimum of 15 incidents per month

B. Comes with a Quarterly Business Review that analyzes losses, trends and makes recommendations

C. Provides 24 x 7 access to incident reporting and tracking

D. Offers customized protocols and call center scripts with a dedicated toll free number

E. All of the above

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