Retention and Procedures!
Retention and Procedures Quiz
Welcome to the Retention and Procedures Quiz! This quiz is designed to help you assess your knowledge about retention policies and operational procedures. Whether you are a seasoned professional or new to the field, you can test your understanding and learn something new.
- Multiple choice and checkbox questions
- Insight into operational protocols
- Improve retention policy knowledge
What is the retention of Vault Logs?
7 years
indefinite
18 months
3 years
What is the retention for an ACH Dispute?
120 Days
90 Days
30 Days
6 Months
Which of the following are included in the opening procedures for the drive thru?
Waiting for secondary person to go into branch
One person drives around branch and atm to check for skimmers/suspicious devices
Two people drive around the branch and atm to check for skimmers/suspicious devices
One person enters the branch to clear and place all clear
Enter the branch together
Check the bathroom/closets for suspicious people then place all clear
Place all clear without checking branch
What is the retention on a Debit Card Application?
30 Days
3 Months
60 Days
120 Days
What is the Retention for a Travel Authorization Form?
90 Days
18 Months
30 Days
120 Days
What is the retention for the Coin Machine/Teller Memo Tickets?
6 Years
18 Months
3 Years
120 Days
None of the above
Which of the following items are 7 year retention?
Wire Sheets
Vault Entry Logs
Visitor Logs
Savings Bond Redemptions
Night Drop Entry Logs
Night Drop Transaction Sheets
Consumer Discrepancy Sheet
Business Loan Docs
Business Discrepancy Sheet
OFAC
None of the above
What is the retention for Savings Bond Rendemptions?
21 Months
18 Months
12 Months
30 Days
None of the above
Which of the following listed are retained for 30 days?
Debit Card Disputes
Debit Card Travel Authorizations
Debit Card Apps
Stop Payments
Reg CC Holds
Teller Trash Envelopes
Branch Capture
Cash Advance Settlements
ACH Disputes
In Branch Training
You must balance the tcr every business day to be able to complete the recap.
True
False
A consumer night drop discrepancy goes on the same log as business discrepancies.
True
False
Two people must initial memo tickets for dual control.
True
False
You are supposed to check the tcr totals 3x a day.
True
False
Which of the following are apart of the closing procedures for Aetna?
Leave the lights on for cleaning lady
Closed sign in the window
Lane lights in the middle
Night Mode
Lane lights on closed
Set Vault timer to 13 on weekdays
Complete Recap
Leave phone on for voicemails
Lights off
Set alarm
Check Window
Work and basket put away
Check ATM
None of the above
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