Huddle Topics Quiz

For the Lucky Deals promotion, hotel placements are assigned at 14 days prior to departure

True

False

Canadian citizens are required to fill out an Electronic Travel Authorization application (eTA)

True

False

PDG escalations are to be directed to the following department:

Inside Sales

Customer Service

Customer Support

Loyalty Team

What should next steps be when a Travel Agent calls to cancel a booking:

Transfer the call to Accounting

Cancel the booking and inform caller that Accounting will be calling for the remaining balance on file

Offer to add the cancellation waiver to cancel

Transfer call to Customer Service

Travel Agents calling about Sunwing FAM bookings should be transferred to the following dept:

Preflights

Inventory

Inside Sales

Customer Support

Hotelbeds allows a 1 hour grace period for all bookings. If there are changes that need to be made within 1 hour, what should next steps be:

Submit a Trigger

Cancel the file and rebook

Call the Loyalty Team

Transfer the call to Accounting

All Pre-travel inquiries are handled in the following department:

Reception

Sales Center

Customer Service

Inventory Team

If you have an escalation due to a price drop, you should call the following department:

Loyalty

Payload

Preflight

Customer Support

For the Thomson Dream Cruise, cabin numbers are assigned 2-3 days prior to departure

True

False

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