Integrated Service Management System Quiz

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Integrated Service Management System Quiz

Test your knowledge of Integrated Service Management Systems with this comprehensive quiz. Designed for employees of NuAxis, this quiz covers essential topics such as document classification, incident management, and information security.

31 engaging questions
Multiple choice and checkbox formats
Assess your understanding of vital security practices

31 Questions8 MinutesCreated by EmphasizingEagle342

What are the three things a document must have?

Document name, number, classification

Document name, date, classification

Document name, number, date

What are the four document classification types?

Confidential, Proprietary, Internal use, Public

Classified, Proprietary, Internal use, Public

Confidential, Proprietary, Restricted, Public

True/False - It's okay to have sensitive information on your computer screen where others can see it.

True

False

True/False - All office doors and drawers containing confidential and proprietary information must be locked when unattended.

True

False

Mobile Devices (personal or corporate) with NuAxis data must obey the following rules. Check all that apply.

Password protected

Must be jailbroken

Must have software/firmware that allows unintended functionality

Must operate with most current OS

What is risk?

Anything that poses a potential threat or issue to NuAxis

Likelihood (occurrence) + Consequence (impact) = RISK

All of the above

True/False - An information security risk is the possibility that a given threat will exploit vulnerabilities of an asset or group of assets and thus cause harm to the organization.

True

False

Select all examples of potential information security risks.

What is a service request?

Any item associated with our information technology infrastructure that would not be addressed in a normal service request activity

A user request for services that provide standard or normal IT help desk activities

A type of incident that needs to be escalated

An incident that violates an explicit or implied security policy

What is an incident?

An incident that violates an explicit or implied security policy

A user request for services that provide standard or normal IT help desk activities

A type of incident that needs to be escalated

Any item associated with our information technology infrastructure that would not be addressed in a normal service request activity

What is a problem?

A type of incident that needs to be escalated

Any item associated with our information technology infrastructure that would not be addressed in a normal service request activity

A user request for services that provide standard or normal IT help desk activities

An incident that violates an explicit or implied security policy

What is a security incident?

A user request for services that provide standard or normal IT help desk activities

An incident that violates an explicit or implied security policy

Any item associated with our information technology infrastructure that would not be addressed in a normal service request activity

A type of incident that needs to be escalated

True/False - to report a service request, incident, problem, or security incident you enter a ticket.

True

False

True/False - all employees must maintain the confidentiality of PII and company proprietary data to which they may have access to.

True

False

Integrated Service Management System Quiz

Integrated Service Management System Quiz

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