RRMC CR-T-51 Customer Survey
How well do you understand the inputs and outputs of an ECP?
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
What is your level of understanding with regards to the ECP process? (NAEL released to engineering change implemented)
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
Are you satisfied with the clarity of information on an ECP?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
In your opinion how easy is the ECP layout to understand?
Very Difficult
Difficult
Okay
Easy
Very Easy
Does the ECP provide the required level of information to ensure the change requirements are clear?
Yes
No
How often do you refer to the additional documentation attached to an ECP?
Never
Not often
Sometimes
Often
Constantly
Are you satisfied with the amount of communication received relating to ECPs? (incl. ECP notifications)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Is it clear when the parts on the ECP will be introduced?
Very Unclear
Unclear
Somewhat Clear
Clear
Very Clear
Is the ECP consistently delivered across all modules?
Yes
No
Are you satisfied with the ECP process (from initial communication through to implementation)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
What is your current level of understanding of the ECP
checklist and it's fun
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
How satisfied are you with the time scales to fulfil the ECP checklist requirements?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
What is your level of understanding with regards to the definition of the must processing questions and how to identify them?
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
Is the timeline for completing the Must Processing questions clearly understood?
Yes
No
Is the timeline for completing the Ready For Implementation question clearly understood?
Yes
No
What is your level of understanding with regards to what constitutes Ready For Implementation to be answered as Yes?
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
What is your level of understanding with regards to your requirements when the Change Co-ordinator sends you a D1 notification?
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
What is your level of understanding with regards to when an ECP checklist should be closed?
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
Are you satisfied with the Checklist process / fun
Yes
No
What is your current level of understanding of the line trial process? (not including engineering line trials)
No Understanding
Poor Understanding
Basic Understanding
Good Understanding
Perfect Understanding
How satisfied are you with the decision making process to conduct a line trial?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Do you feel supported by T-51 when raising / requesting a line trial?
Yes
No
How likely would you be to ask T-51 for support to solve a complex problem, not necessarily release related?
Very Unlikely
Unlikely
Maybe
Likely
Very Likely
Do you feel supported by Change Co-ordination for topics without an owner?
Yes
No
If you require Change Co-ordination to attend a meeting, how satisfied are you with the level of knowledge that they bring?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Do you feel Change Co-ordination are helpful when you require further information regarding NAEL / release steering information?
Yes
No
Do you feel there are topics where you should be receiving more support from Change Co-ordination than you currently do?
Do you feel that you receive sufficient support from the Change Co-ordination team?
Yes
No
Are you satisfied with the overall performance of the Change Co-ordination team?
Yes
No
How would you currently rate your interactions with the Change Co-ordination team?
Unhelpful
Somewhat Helpful
Quite Helpful
Very Helpful
How would you like your interactions with the Change Co-ordination team to be?
Call when need you
Active daily support
Other
Please Specify:
How important do you feel the Change Co-ordination team is to the Plant?
Unimportant
Somewhat Important
Fairly Important
Integral
Are there any meetings you would like to see Change Co-ordination attending in your area on a more frequent basis?
Yes
No
Do you feel Change Co-ordination take responsibility for their work?
Yes
No
Do you feel that the Change Co-ordination carries out their responsibilities to the best of their ability?
Yes
No
Is it clear to you what the responsibilities of Change Co-ordination are?
Yes
No
Do you appreciate the help that you receive from Change Co-ordination?
Yes
No
How comfortable are you towards showing appreciation to Change Co-ordination?
Very Uncomfortable
Uncomfortable
Somewhat Comfortable
Comfortable
Very Comfortable
Do you feel Change Co-ordination appreciates your support on a topic?
Yes
No
How much do you trust Change Co-ordination to follow up on their tasks?
No Trust
Some Trust
Good Trust
Complete Trust
Do you trust that Change Co-ordination is unbiased?
Yes
No
Please rank the following in order of Change Co-ordination's priorities: Customer, Product, Money, Targets, Avoiding Work, Politics, release not being the causer
When you click Next question the Number 1 will appear, you will then need to select the highest priority in your opinion. (This is the format for 1-7 / Highest priority to lowest priority for Change Co-ordination)
Please rank the following in order of Change Co-ordination's priorities: Customer, Product, Money, Targets, Avoiding Work, Politics, release not being the causer
When you click Next question the Number 1 will appear, you will then need to select the highest priority in your opinion. (This is the format for 1-7 / Highest priority to lowest priority for Change Co-ordination)
1.
2.(please refer to the previous answer if you cannot remember which options you have already chosen)
3.(please refer to the previous answer if you cannot remember which options you have already chosen)
4.(please refer to the previous answer if you cannot remember which options you have already chosen)
5.(please refer to the previous answer if you cannot remember which options you have already chosen)
6.(please refer to the previous answer if you cannot remember which options you have already chosen)
7.(please refer to the previous answer if you cannot remember which options you have already chosen)
Is it frustrating trying to get in contact with the correct Change Co-ordinator / SPT?
Yes
No
Is the status of Change Co-ordination topics within the plant clear to you?
Yes
No
Do you feel the status of Change Co-ordination topics within the plant needs to be more transparent to you?
Yes
No
Is it clear which change co-ordinator / SPT is responsible for which KIEFA and which area?
Yes
No
How comfortable do you feel when you call Change Co-ordination for help?
Very Uncomfortable
Uncomfortable
Somewhat Comfortable
Comfortable
Very Comfortable
Do you feel you always have access to Change Co-ordination support?
Yes
No
Do you feel like Change Co-ordination play the ‘blame game’
Yes
No
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