RRMC CR-T-51 Customer Survey

How well do you understand the inputs and outputs of an ECP?

What is your level of understanding with regards to the ECP process? (NAEL released to engineering change implemented)

Does the ECP provide the required level of information to ensure the change requirements are clear?

Yes

Please Specify Why not:

Are you satisfied with the amount of communication received relating to ECPs? (incl. ECP notifications)

Is the ECP consistently delivered across all modules?

Yes

Please specify what is inconsistently delivered with the ECP:

Are you satisfied with the ECP process (from initial communication through to implementation)

How do you think the process could be improved?

What is your current level of understanding of the ECP

checklist and it's functions?

What is your level of understanding with regards to the definition of the must processing questions and how to identify them?

Is the timeline for completing the Must Processing questions clearly understood?

Yes

Please Specify What is Not Understood:

Is the timeline for completing the Ready For Implementation question clearly understood?

Yes

Please Specify What is Not Understood:

What is your level of understanding with regards to what constitutes Ready For Implementation to be answered as Yes?

What is your level of understanding with regards to your requirements when the Change Co-ordinator sends you a D1 notification?

What is your level of understanding with regards to when an ECP checklist should be closed?

Are you satisfied with the Checklist process / function

Yes

How do you think the process could be improved?

What is your current level of understanding of the line trial process? (not including engineering line trials)

Do you feel supported by T-51 when raising / requesting a line trial?

Yes

How do you think this part of the line trial process could be improved?

How likely would you be to ask T-51 for support to solve a complex problem, not necessarily release related?

Do you feel supported by Change Co-ordination for topics without an owner?

Yes

Please Specify Possible Improvements:

If you require Change Co-ordination to attend a meeting, how satisfied are you with the level of knowledge that they bring?

Do you feel Change Co-ordination are helpful when you require further information regarding NAEL / release steering information?

Yes

Please Specify what would make Change Co-ordination more helpful:

Do you feel there are topics where you should be receiving more support from Change Co-ordination than you currently do?

How do you decide whether or not to involve Change Co-ordination in a topic?

What is your perception of the function of the Change Co-ordination team?

Do you feel that you receive sufficient support from the Change Co-ordination team?

Yes

Please Specify Where You Require More Support:

Are you satisfied with the overall performance of the Change Co-ordination team?

Yes

Please Specify Where You Are Dissatisfied:

How would you currently rate your interactions with the Change Co-ordination team?

Unhelpful

Somewhat Helpful

Quite Helpful

Very Helpful

How would you like your interactions with the Change Co-ordination team to be?

Call when need you

Active daily support

Other

Please Specify:

How important do you feel the Change Co-ordination team is to the Plant?

Unimportant

Somewhat Important

Fairly Important

Integral

Are there any meetings you would like to see Change Co-ordination attending in your area on a more frequent basis?

Yes

Please Specify these meetings and how often you would like Change Co-ordination to attend:

Do you have any other general comments upon the Change Co-ordination Team?

Do you feel Change Co-ordination take responsibility for their work?

Yes

Please specify what action should be taken with regards to taking responsibility:

Do you feel that the Change Co-ordination carries out their responsibilities to the best of their ability?

Yes

Please specify where Change Co-ordination could improve:

Is it clear to you what the responsibilities of Change Co-ordination are?

Yes

Please specify why this is not clear:

Do you appreciate the help that you receive from Change Co-ordination?

Yes

Please specify what is not appreciated:

How comfortable are you towards showing appreciation to Change Co-ordination?

Do you feel Change Co-ordination appreciates your support on a topic?

Yes

Please specify why you do not feel appreciated:

How much do you trust Change Co-ordination to follow up on their tasks?

No Trust

Some Trust

Good Trust

Complete Trust

Do you trust that Change Co-ordination is unbiased?

Yes

Please Specify Why you believe there is bias within Change Co-ordination:

Please rank the following in order of Change Co-ordination's priorities: Customer, Product, Money, Targets, Avoiding Work, Politics, release not being the causer

When you click Next question the Number 1 will appear, you will then need to select the highest priority in your opinion. (This is the format for 1-7 / Highest priority to lowest priority for Change Co-ordination)

Please rank the following in order of Change Co-ordination's priorities: Customer, Product, Money, Targets, Avoiding Work, Politics, release not being the causer

2.(please refer to the previous answer if you cannot remember which options you have already chosen)

3.(please refer to the previous answer if you cannot remember which options you have already chosen)

4.(please refer to the previous answer if you cannot remember which options you have already chosen)

5.(please refer to the previous answer if you cannot remember which options you have already chosen)

6.(please refer to the previous answer if you cannot remember which options you have already chosen)

7.(please refer to the previous answer if you cannot remember which options you have already chosen)

Is it frustrating trying to get in contact with the correct Change Co-ordinator / SPT?

Yes

Please Specify the issues you have experienced:

Is the status of Change Co-ordination topics within the plant clear to you?

Yes

Please Specify what is unclear:

Do you feel the status of Change Co-ordination topics within the plant needs to be more transparent to you?

Yes

Please Specify the Issue:

Is it clear which change co-ordinator / SPT is responsible for which KIEFA and which area?

Yes

Please Specify what is unclear:

How comfortable do you feel when you call Change Co-ordination for help?

Do you feel you always have access to Change Co-ordination support?

Yes

Please Specify any requests to improve support from Change Co-ordination:

Do you feel like Change Co-ordination play the ‘blame game’

Yes

Please Specify any ideas to remedy the 'blame game':

Thank You for Completing the Survey!

RRMC CR-T-51 Customer Survey

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