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Insurance Claims Knowledge Quiz

Test your expertise in handling insurance claims with our comprehensive quiz designed for insurance professionals. Challenge yourself with 20 questions covering crucial topics such as policy details, appraisal methods, and claim handling procedures.

Take this opportunity to:

Enhance your knowledge of insurance protocols.
Identify areas for improvement in your claim handling processes.
Stay updated on best practices in the industry.

20 Questions5 MinutesCreated by ClaimChecking42

Auto Express handles insured vehicles that include RV's and trailers

True

False

Adverse Subrogation is when Travelers is going after another insurance company or claimant for damages

True

False

Who do we need to speak with that would count as a quality contact? Select all that applies

Insured

Insured driver

Claimant

Claimant Attorney

Texas policy and accident happened in Minnesota. Insured vehicle was parked and struck by unknown vehicle. Will UMPD apply?

Yes

Which company does the tow on a Total Loss?

Agero

Copart

ABC Recovery

There a several appraisal methods. Which options may come up on the appraisal screen? Please select all that applies.

DRP

Field

Pick your own shop

Estimate Review

Please select the states where a lienholder is required for payments of $1 or more.

Kansas

New York

Wisconsin

Washington

Travelers can set up a direct bill with the following rental companies. Select all that applies

Avis

Hertz

Dollar

Enterprise

What is it called if a change needs to be made to a policy such as back-dating the rental coverage to have rental added to the policy prior to the loss date on the claim?

Policy Revision

Policy Correction

Policy Reformation

Policy Addition

An excluded driver is listed on the Claim Summary screen and is also listed as the driver involved in the accident. What is the proper way to handle the claim?

Speak with the policyholder and verify the driver had permission to use the vehicle and move forward as normal

Call the excluded driver to discuss the claim

Transfer file to the field office for proper handling

PMOI stands for?

Preferred Method of Inspection

Predictive Method of Inspection

Primary Method of Inspection

Probable Method of Inspection

California policy. Insured has a $1000 deductible, Ally Financial as a lienholder and total damages of $7353. The payment can be sent to the following:

Insured payable to the insured only

Repair shop payable to repair shop only

Repair shop payable to repair shop and lienholder

Insured payable to repair shop only

Insured payable to insured and lienholder

Insured has a New York policy and has requested the car seat be replaced due to a loss. The proper way to address this request is :

Ask the insured how much the car seat cost and send them a check

Tell the insured they are not eligible for a replacement car seat

Review the policy to determine if they are eligible for a replacement

Which of the following claims need to be transferred to the field

Unclear liability

� Claims where both vehicles are in motion at the time of impact

Insured vehicle hit a deer

Insured vehicle hit a rental car

An appraisal and/or supplement needs to be reviewed and payed within

1 hour

8 hours

24 hours

Whenever you get to it

Rentals need to be addressed:

Weekly

Daily

Every 2 days

The proper steps for handling a hail damage claim is:

Transfer file to the field

Conduct initial contact

Run iso

Set appraisal

Glass claims should be referred to the glass only unit if:

Damages are to the glass only

The insd has a glass deductible

The damages are below the deductible

If a prior hail claim is found on iso, you will need to:

Determine if the payment for the prior repairs were sent to the repair shop

Proceed as normal and issue payment

Get a verbal from the customer that the prior repairs have been completed

The tools that should be utilized to locate contact info for an insured and/or claimant are

ISO

Decision Net

Peoplesearch.com

Lexis Nexis

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