Pre-Test Business Communication

Which of the following guidelines should be followed when writing an effective message containing good-news?

The entire objective should be contained in a sentence at the beginning of the message.

The objective or main part of the message should be stated clearly on the opening paragraph.

If parts of the objective require explanation or commentary, these must be included in the message.

True or False. When a message is likely to elicit a positive or neutral response from a reader, the direct approach is preferable

False

True

True or False. If your response to an inquiry mostly contains good news with some bad news, you should place the bad news first.

True

False

Which of the following guidelines should be followed when writing an effective message containing good-news?

The message should use the indirect approach of organizing the content.

The entire objective should be contained in a sentence at the beginning of the message.

The objective or main part of the message should be reserved for the ending.

You should end the message with some appropriate friendly comment

Sandra has to write a routine inquiry message seeking information about a possible venue for the company's annual employee-recognition banquet. Which of the following will be the most effective opening to her routine inquiry message?

We would like to have some information about your banquet facilities.

Will you please answer the following questions about your banquet facilities?

We need some information regarding your banquet facilities.

As we are getting ready for our annual employee banquet, we need information about your banquet facilities.

Pre-Test Business Communication

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