Social Response General FAQ
Social Response Mastery Quiz
Test your knowledge on social response protocols and best practices. This quiz is designed to help you understand the key aspects of managing messages effectively and efficiently.
- Multiple-choice and checkbox questions
- Focus on response classification and system usage
- Perfect for enhancing your skills in social media management
What messages require classification?
Only ones that Sprinklr auto-assigns
Only ones that we respond to
Only ones that we NRR or Close:Respond
All messages we get, regardless of source
What are Action Time expectations for Responders in Social?
Respond within 20 minutes
Respond within 10 minutes
Respond asap, not to exceed 10 minutes
Respond asap, not to exceed 20 minutes
What should you do if you get a rejection? (select all that apply)
Review the reason for rejection
Craft a new response asap
Send any disputes to TM
Fill out survey for disputes
Recall to clear from column
Add rejection feedback to global notes for next approver
When should you use Winding Down? (select all that apply)
To read emails when you sign in
For restroom/bio breaks
To prepare for your next WFO segment, when applicable
At end of shift
How long should you use Winding Down during your shift?
No more than 5 minutes
No more than 10 minutes
As long as it takes until Assigned/In Progress columns are cleared
As little as possible until Assigned columns are cleared
Which of these are acceptable?
Taking break 5 minutes early when Assigned column is cleared
Taking lunch 5 minutes early when Assigned column is cleared
Leaving shift 5 minutes early when Assigned and In Progress column are cleared
Clocking in 5 minutes early to catch up on emails and log into systems
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