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Costumer services - take the survey

Which channels do you prefer to use when seeking customer service?
Phone
Email
Live Chat
In-person
Have you ever had a negative experience with customer service? If yes, please provide details.
Select all the factors that are important to you when evaluating customer service.
Speed of response
Friendliness of staff
Resolution of issues
Availability of self-service options
What improvements would you suggest for our customer service department?
How often do you contact customer service for assistance?
Rarely
Occasionally
Frequently
Very frequently 10: How satisfied are you with the overall customer service experience provided by our company? (Scale)
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