White Label Quiz
What is the Max amount of time a New Ticket can go without action/response
4 Hours
2 Hours
1 Hour
What Contract requires Customer Verification Process beofre we can talk to the caller?
4G National Broadband
Vital Wifi
Purefibre
How many WL Contracts/Customers do we currently have
52
69
56
Who's Logo is pictured Previously?
Rydal
Reflective IT
Reddoor
What queue should the VCG handover be assigened to?
Rhys'
Whitelabel Handover
Whoever Is doing Checks
When Resetting a password you should always check for what?
See if a colleague knows it
Authorisation procedure
Ask them to call back later
Where should you find the escalation procedure
Teams
ML Customer Record
A colleague
How many Locations does WL have Employees working from
6
7
4
5
How many hours so you be aiming to bill on ML each day
10
4
8
6
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