Comptia A+ part 2
A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?
Research new webcam firmware.
Restart the computer and run system diagnostics
Reseat the webcam.
Reinstall the webcam software and drivers
Which of the following technologies can allow multiple networks to traverse a switch?
VLAN
VRRP
VPN
DHCP
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set - Press F1 to Run Setup - Which of the following would be the BEST action to take next?
Change the motherboard
Reseat the motherboard power connections
Replace the CMOS battery
Restore the BIOS to factory default settings
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
Try to extract data
Reseat the RAM modules
Inspect the fan
Check the CD tray
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
Try to set as many pins as possible
Install an adapter to create a universal socket
Verify the socket type and manufacturer
Find a compatible motherboard for the CPU
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would BEST establish the connection in minimal time?
Radio frequency ISP
Neighbor's WI-FI
Mobile hotspot
Fiber optic
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?
Sandbox
VDI
Private cloud
SaaS
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)
Scissors
Network tap
Magnetized screwdriver
Tone generator
RJ-45 connector
Crimper
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Increase the swap partition.
Upgrade the CPU in the workstation
Upgrade the power supply in the workstation
Upgrade the RAM in the workstation
Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
SNMP
SSH
FTP
Telnet
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?
SSD
CPU
HDD
RAM
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
Isolation
Authentication
Hardening
Authorization
A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
PAN
MAN
WLAN
LAN
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
Updating the keyword filtering
Editing the sender policy framework
Contacting the gateway vendor
Verifying DMARC is enabled
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?
Replace the printer paper with a new ream
Clear the print spooler on each computer
Reinstall the printer driver on each computer
Perform the drum-cleaning procedure
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
Line conditioner
AC voltage regulator
Uninterruptible power supply
Cloud storage backup
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
M.2
SAS
HDD
SCSI
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
Thumbprint/retinal scan
Password/password
Password/thumbprint
Password/PIN
Which of the following BEST describes the main function of a web server?
Storing files and controlling user access
Setting up personal mailboxes and calendars
Providing IP addresses and printing services
Hosting home pages and business portals
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
Disable the sticky keys feature
Clean the keyboard
Reset the BIOS settings to default
Charge the laptop
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?
Tethering to a corporate-owned laptop
WPA2-Enterpise wireless
Corporate enterprise email
Mobile device management
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly
The printhead is too hot. Adjust the temperature down and retry printing
The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper
The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead
A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.)
Configure RAID 1
Install a hybrid drive
Upgrade to 1GB NIC
Increase the RAM
Migrate to a SSD
Upgrade the power supply
A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?
Cross-platform functionality
Software compatibility
Test case development
Sandbox environment
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?
The screen is physically damaged
The screen rotation is incorrect
The touch-pen battery is depleted
The screen needs to be recalibrated
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
Digitizer issues
Overheating
Broken screen
Malware
Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose two.)
2.4GHz has less interference. 5GHz transmits in lower speed
2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections
2.4GHz has a higher data rate. 5GHz has 23 channels
2.4GHz has 11 channels. 5GHz has no data interference
2.4GHz has a higher coverage area. 5GHz has higher bandwidth
2.4GHz has a higher bandwidth. 5GHz has lower transmit power
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?
Confirm that both the current and new memory are from the same brand
Run a diagnostic test on the current memory
Verify the memory requirements of the motherboard
Connect an electrostatic discharge strap
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
SaaS
IaaS
ISP
SDN
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?
0
1
5
10
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?
NFC
Bluetooth
Wi-Fi
Lightning adapter
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?
Visually inspect the motherboard capacitors
Verify all case fans are operational
Check that the BIOS version supports the installed CPU
Compare the software requirements with the installed RAM
A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?
Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen
Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
Power cycle the laptop
Plug in the monitor to the USB port
Adjust the monitor display settings
Power cycle the monitor
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
Use another brand of VGA to DisplayPort adapter
Research the issue further and formulate a new hypothesis to test
Ask the user additional clarifying questions regarding the issue
Document the action taken and the outcome
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Dual-channel
Triple-channel
Single-channel
Quad-channel
Error correction code RAM
Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
Measured service
Containerization
Synchronization
Resource pooling
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
802.11a
802.11ac
802.11b
802.11g
A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?
The volume on the TV needs to be turned up
The conference call needs to be unmuted for audio
An incorrect HDMI cable is being used
The TV's HDMI-ARC port is not being used
A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no source found The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Check the bulb on the projector and replace it with a new one
Check the display settings on the computer and set them to extend/duplicate
Replace the projector with another known-good one and try again
Replace the video card on the machine that is plugged in to the projector, as it has gone bad
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
WAN
VPN
SSL
DHCP
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Adjusting the lens
Changing the filter
Replacing the video cable
Reseating the lamp
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
Performance monitor
Tablet/PC settings
System configuration
Display settings
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
Upgrade the Ethernet cable to the latest specification
Replace the phone
Install a PoE injector
Change ports on the switch
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
DHCP
LOAP
UTM
DNS
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
Connect the printer with a USB cable rather than over the network
Install the appropriate printer drivers for the OS
Install the correct toner in the printer
Set the printer trays to allow duplex printing
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message: No Signal Input - Which of the following describes the FIRST action that should be taken?
Verify that the projector is turned on
Verify that the user is using an approved OS
Replace the projector bulb
Check the video cable and replace it if necessary
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
The hard disk drivers have been corrupted
The HDD cables need reseating
A RAID disk failed
The HDD has no free space
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Checking that the ringer volume on the device is high enough to be audible
Ensuring the corporate password is saved correctly in the calendar application
Installing a third-party calendar application and synchronizing it with the corporate calendar
Remotely wiping the mobile device and reinstalling all applications
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
MaaS
PaaS
SaaS
IaaS
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
Do not upgrade any workstations within the organization
Upgrade all workstations and provide a virtual environment for the legacy software
Upgrade all workstations except those used by the engineering department
Purchase new workstations for the engineering department
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