Picking the Correct Response to Customer Concerns

How would you handle a client who claims that the product is too expensive?

Highlight the value and benefits of the product

Offer a discount

Agree with the customer and apologize

Ignore the objection

What is the best way to deal with clients who still want to shop around?

Pressure them into buying

Ignore their hesitation

Provide additional information and address their concerns

Offer a different product

What if a customer says they can get a similar product for a lower price elsewhere, what should you do?

Match the competitor's price

Emphasize the unique features and quality of your product

Dismiss their claim

Offer a free trial

How should you handle a customer who raises an objection about the product's functionality?

Argue with the customer

Ignore their objection

Offer a refund immediately

Listen attentively and ask clarifying questions

What is the most effective way to handle a customer who is dissatisfied with your company's customer service?

Offer a discount on their next purchase

Blame the customer for the misunderstanding

Apologize sincerely and take responsibility for the issue

Escalate the issue to a manager

How should you respond when a customer questions the reliability of your product?

Provide evidence and testimonials from satisfied customers (Hellopeter)

Ignore their concerns

Offer a different product

Argue with the customer

What is the best approach to handle a customer who insists on a refund for a non-refundable item?

Offer store credit instead

Refuse the refund without explanation

Consult a supervisor for approval

Explain the company's refund policy clearly

How should you handle a customer who raises an objection about the product not being a medical aid?

Explain the difference bewteen medical aid and insurance

Dismiss their concern

Offer a replacement immediately

Offer a refund without question

When a customer objects to the activation fee, what is the most appropriate response?

Offer free shipping as a one-time exception

Ignore their objection

Explain the reasons behind the activation fee, printing and delivery fee

Suggest they find a cheaper alternative

How should you handle a customer who raises an objection about the product's waiting periods?

Explain the purpose of waiting periods

Dismiss their concern

Suggest they change their existing setup

Offer a refund immediately

Picking the Correct Response to Customer Concerns

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