Monthly Quality Quiz 2016

What agent need to do If customer is busy?

1) Hang up the call without closing greeting

2) Arrange call back

3) Force customer to register

4) None of the Above

If customer said “Main soch k ap ko bata doun ga abi ap mujhy SMS bhj dain” what agent need to communicate to the customer?

Can agent activate the policy on Expired CNIC?

1. Yes

2. No

If status invalid error occur on MIP what agent need to communicate to the customer?

Can agent communicate 6th Hissa statement after 1st consent?

YES

What will be the charges if customer call on Bima help line??

If customer deny on 2nd consent what will be the statement?

what will be the procedure if customer want to change his/her beneficiary?

If customer and beneficiary both died in accident then who will claim for amount?

What is the call sequence for CSR??

Agent Name

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