Passenger Care Commitment Quiz

What is your name?

The option to cancel with a full refund is available for delays over the following hours?

Customers who receive a $150 FTV due to a delay can use $100 USD towards an excursion with Nexus Tours?

To compensate for holiday missed time, those delayed between 6-11 hours will receive a FTV in the following amount?

Customers will be able to disembark to a departure lounge if there is a flight delay that occurs while on board the aircraft that exceeds more than 90 minutes?

For flights returning from desination affected by a delay more than 12 hours, which one of the following options does Sunwing offer?

Which department is responsible to handle the refund for delays over 12 hours?

In case of a missed flight connection what compensation is offered to our customers?

For delays between 4-6 hours a $75 FTV is offered as compensation?

For flights departing to the Caribbean, Central America, or Mexico from Canada or the US delayed more than 12 hours you will be offered 1 of the following?

Which queue are refund requests sent to when refunding due to a delay?