A GUIDE TO NEGOTIATIONS

Negotiation Strategies are the proactive and reactive actions we take to secure arrangements to cure an account

Being an effective negotiator is a___________ allowing us to achieve our collection goals!

We must be firm but _______ or being _______during collection will only lead to negative results.

We should ALWAYS SEEK A _______ unless research or details lead us to a different option. .

________ provides us with helpful details that help us negotiate.

Customers often need __________ to resolve their delinquent account

For urgent payments/arrangements:

When collecting, you want to strive for at least a :

You can catch more payments with FIRMNESS AND A SMILE, than with a FROWN and a DEMAND.

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