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Graduate Counselor Quiz

All Grad Programs are Offered Online:
True
False
What is a PFS?
Proof of Financial Standing
Proof of Financial Support
Proof or Statement
Choose the items that a US grad student must send in before they can be submitted for acceptance:
Admissions Essay
SFR
Transcripts (official)
Medical Form
Items related to program (ie Art portfolio, music audition)
Choose all the items an International student must send in before they can be submitted for review:
Admissions essay
Passport
TOEFL
PFS
SFR
Transcripts (official/ECE)
Medical Form
Travel Fund
Items related to program (ie Art portfolio, music audition)
You can change information related to the student on PCCDB.
True
False
You send out 3 reports on Friday.
True
False
You send out 2 reports on Tuesday.
True
False
Canadian students need a F-1 visa.
True
False
Who is the Online Plan of Study Advisor?
Hollie Werner
Joline Morehead
Chloe Pembridge
Who is the Town/On-Campus Plan of Study Advisor?
Hollie Werner
Joline Morehead
Chloe Pembridge
Who can you contact if you have questions about a certain GA? (choose all that apply)
Hollie Werner
Kaylie Benjamin
Dr. Ohman
Mr. Schroder
What is a "started app"?
You can sign I-20s for students.
True
False
You can add transcripts to PCCDB.
True
False
You can renew a student's visa.
True
False
Explain how you know when an application is ready to be sent for "Academic Review" (exaplian for both International and US)
Explain how you know when an application is ready to be sent for "Student Life Review"
If a student went to an un-accredited college they cannot attend.
True
False
If an applicant has questions about specific classes/courses, you contact Dr.Ohman.
True
False
Select the items/screens you should be checking everyday as a counselor:
Tasks
Emails
Dashboards
PCCDB
Transcripts
Your Phone
MSN
OPT is spilt into 2- Pre-Completion OPT and Post-Completion OPT.
True
False
Check all that is true about Pre-Completion OPT:
It takes place while the student is still enrolled as an Undergrad.
Pre-Completion has to be in FL.
Pe-Completion takes away from the total OPT available to the student.
It can be 40 hrs a week if used during the summer and 20 if used during the school year.
Pre-Completion is for on-campus employment like student workers.
Students can make appointments with you through Bookings.
True
False
Which screens do you use for transcripts on PCCDB: *hint there are only 2*
TNSTU
STPNF
FHTRM
ADDRS
FMBAS
FBAS
What is the minimum GPA required for basic (non-Seminary) Graduate Programs?
What is the minimum GPA required for Seminary Programs?
What is the minimum GPA required for Specialist and Doctoral Degrees?
If an Undergrad calls and asks a question about items they need to send in, what do you do?
Tell them, "Great questions! Let me get you to your counselor."
"I don't know....let me transfer you."
Tell them, "I will look in your file and be right back."
"You should email your counselor."
Because you are a Grad Counselor, you should not answer Undergrad questions.
True
False
It is important not to put work on to others that you can easily do yourself. If you know the answer to a Undergrad question, answer it. If you don't know the answer you should:
Tell the student you don't know.
Tell them to look it up on the website.
Ask them to email/call their counselor later.
Ask them if they can be put on hold so that you can look up the answer/ask the counselor.
If you have an international question you should first try to look up the answer yourself.
True
False
You can call SEVIS with any questions about a PCC student
True
False
You can see SEVIS information about any international student regardless of their institution.
True
False
Since most communication with Grads is done via email, it is not important to word things carefully and politely.
True
False
After answering an email, what is the 1st thing you should do?
Immediately delete it.
Keep it in the inbox.
Log the email on SF.
Take a break.
On which day of the week do you submit your time for the last week?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Who do you contact if you are feeling sick?
Student Life
Employee Services
Andrea
Amy
Grad Counselors are not on phones during the day.
True
False
Who should give information about housing to students?
The Grad Counselor
The GA coordinators
Department Chairs
The Housing Coordinator
When should you first reach out to a student?
After they email you.
After Nic Sends a first call task.
After you see a submitted app.
After a student has started an app.
After Amy mentions it to you.
Doesn't matter.
If you are on a call/have an email and don't know the answer to a question, what steps should you take
Have you read the entire Grad Job Description?
Yes. I should be able to answer the next questions.
No.
You can update the form I-20 before Graduation week.
True
False
How many hours of Graduate Credit may be accepted in transfer for a Master's or Doc. Min Degree?
1
2
3
4
5
6
Those is the MSN program can be employed off-camous.
True
False
This screen is used to see if the student has an existing basis record for the degree they are seeking:
ADM1
FHTERM
SMSCR
FBAS
This quiz was to help you gauge how you are doing. A lot of training requires reading/reviewing/taking notes. Hopefully this will help you know which areas need review.
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