FAIR TRADING ACT

Create an informative and engaging illustration of a consumer rights setting, featuring a diverse group of people discussing consumer protection laws and holding pamphlets related to the Fair Trading Act.

Test Your Knowledge: Fair Trading Act Quiz

Are you well-versed in consumer rights and the Fair Trading Act? Take our engaging quiz to assess your understanding of this important legislation and its implications on business practices.

Multiple-choice questions
Learn about consumer protection
Improve your knowledge on fair trading practices

14 Questions4 MinutesCreated by LearningLawyer394

The Fair-Trading Act protects consumers from misleading and deceptive trade behaviour and unfair trading practices. Which of the following statements would NOT be in breach of the act?

Kmart claims that all there in store products are NZ made

A handbag is advertised that it is made of genuine leather – but in fact it’s made of vinyl

An item in a store is listed for sale and the price has been reduced by $200 and the normal retail price is $200 more than the sale price

A business offers a prize to be won when you purchase a product – but they have no intention of giving away any prize

The Fair-trading Act also deals with other specific consumer issues. Which of the following is NOT an issue the Act would deal with?

Disclose, disclose, disclose!! Which one of the following statements is correct?

A. Disclosure is only made if a customer requests it

B. Disclosure must be clear and not be misleading or deceptive

C. Disclosure must be mostly true information

D. Disclosure can be made in whichever way gets the deal done

The prohibitions contained in the Fair-Trading Act of engaging in misleading or deceptive conduct and false or misleading representations affect the promotion and provision of Finance Now products` and services – This includes promotions by which of the following?

A. Radio and TV

B. Magazines and newspaper advertising

C. Point of sales posters & direct mail

D. Other written material or word other mouth and staff

E. All the above

Finance Now’s promotional and marketing material is handled by our marketing team. Before we can release to the public and our customers who else needs to sign off on the marketing material?

All FNL staff in the position of providing advice to customers must be in receipt of the most up-to date information in respect of FNL products and services, including fees, expected returns, benefits etc. What would you do if you were unsure of how to answer a customer’s question?

A. Answer to the best of your knowledge but making sure you sound confident

B. Tell the customer what they want to hear to secure the sale

C. Tell the customer that you are unsure but will find out and get back to them

What is the main different between the Fair-Trading Act and the Consumer Guarantees Act?

A. The FTA covers claims on products and services before they are bought while the CGA covers claims after the product or service has been bought.

B. The FTA covers claims on products and services after they are bought while the CGA covers claims before the product or service has been bought.

C. No difference between the two Acts

The Fair-Trading Act outlines rules for consumers rights in many areas.

If a consumer feels a company has breached the act, where can they make an official complaint?

A. Commerce Commission

B. Banking Ombudsmen

C. Friends and Family

What actions can the governing complaints department take towards a company that has breached the FTA? (Choose all that apply)

If a FTA complaint proceeds to court, what is a possible outcome? (choose all that apply)

A. Trader pays damages to you if you have suffered loss or damage

B. A contract may be altered or void

C. Money may be refunded

D. Products repaired, or service applied

E. All of the above

FAIR TRADING ACT

Test Your Knowledge: Fair Trading Act Quiz

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