SHIPA DELIVERY ASSISTANT.
SHIPA Delivery Assistant Quiz
Test your knowledge and skills as a SHIPA Delivery Assistant! This quiz covers essential topics such as proper uniform, handling rude customers, and shipment processes to ensure efficiency and professionalism in delivery operations.
Key Topics Include:
- Uniform Guidelines
- Customer Interaction Techniques
- Shipment Processing Steps
- Handling Returns and Rescheduling
For proper Uniform, what do I need to put on?
A) Closed shoes
B) Open shoes
C) Blue or Black Trouser
D)B&C
E) A&C
When the customer is rude to me what should I do?
A) Shout back and the customer
B) Be polite to the customer and inform customer to call the customer Back
C) I will ignore the customer.
What is the process to follow when marking the shipment success?
A) Swipe start when going to the Location of the customer
B) Swipe Arrive at the same time.
C)I will need a QR code with me
D)Swipe Arrive when about to reach the customer location
E)I will need the picture of the ID for the prepaid shipments and picture of the AWB for the cash on delivery shipments
F)A,C,D&E
G)All the above.
When I mark a shipment failed for a particular reason and the customer calls me back that wants the shipment, what will I do.
A) Open My SHIPA APP and scan the shipment to myself.
B) I will call customer service and Inform them that to assign to me again.
C) I will reschedule the shipment.
When the customer opens the package before I leave the Location, what should I do?
A)I refund the money.
B) I call the customer service and they will help me on what to Do.
Before leaving the warehouse.
A) I should check all my shipments
B) I should go the out scan desk
C) I should go straight to my car
D) And Load my shipments in the car.
E) A,B&D
F) A,C&D
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