Simply Energy - Operations Budget

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Simply Energy Operations Budget Quiz

Test your knowledge on the operations budget of Simply Energy! This quiz features 10 multiple-choice questions regarding various financial metrics and targets for 2022.

Whether you're looking to sharpen your skills or learn something new, this quiz is designed to challenge your understanding of key performance indicators in the energy sector.

Evaluate your knowledge of YTD costs
Understand the impact of various operational costs
Learn about customer service targets

10 Questions2 MinutesCreated by AnalyzingEnergy202

What is the YTD CTS? (as at end August)

$21.47

$22.47

$23.47

$24.47

What is the YTD CTC? (as at end August)

$4.76

$5.76

$6.76

$7.76

What is the greatest cost impacting CTS in 2022?

Australia Post

Billing

Customer Care

EWOV

What is the greatest cost impacting CTC in 2022?

Credit Checking

Debt Management

Finals Tier 1

Hardship

What is the 2022 CTS target?

$18.12

$19.12

$20.12

$21.12

What is the 2022 CTC target?

$4.40

$5.40

$6.40

$7.40

How many Customer Care calls is SIMCO targeted to deflect to Self Service in 2022?

89,580

99,580

109,580

119,580

The Ombudsman schemes forecast our complaint costs based on historical volumes. What is the total cost assumed for 2022?

$1,553,758.26

$2,053,758.26

$2,553,758.26

$3,553,758.26

We have budgeted to complete 920,946 transactions throughout 2022. How much did we budget for these costs?

$3,161,778.12

$5,161,778.12

$6,161,778.12

What is the total Digital Overlay for combined CTS & CTC?

$5,500,000

$6,222,000

$5,222,000

$6,500,000

Simply Energy - Operations Budget

Simply Energy Operations Budget Quiz

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