2020 Product Knowledge

A vibrant image of a modern car rental office filled with various cars, showcasing a welcoming environment. Include digital screens displaying car features and customer engagement, with a warm and professional atmosphere.

2020 Product Knowledge Quiz

Test your knowledge on the latest features and best practices in car rentals with our engaging 2020 Product Knowledge Quiz.

Sharpen your skills and learn about:

Vehicle features
Ancillary products
Reservation strategies

13 Questions3 MinutesCreated by DrivingKnowledge101

What are the new interior featurs in the new Highlanders?

4 USB ports/2 12v ports, 3 zone climte control, power driver seats, drive modes

Captians chairs in second row, 4 zone climate control, nav system, advanced collision prevention

Heated seats, nav system, blind spot monitoring system, headsup display

Heated and cooled seats, spouse mute button, didnt take CDW eject seat, remote wifi access

What car combo is the best for reveue? Res's: 1 day B for $29.99 at 8 am, 3 day E for $34.99 at 8am, 2 day S for $55.99 at 3pm, 7 day C for $32.99 at 11am (equivalent of weekly divided by 7). Cars on lot: Rav4, Impreza, Camry, Outback

Sub the 4 cars on lot: sub Impreza for B, sub Camry for C, sub Rav4 for E, sub Subaru for S

Upsell the B to camry for $5/day, use the impreza for the 7 day C, upsll the E to the outback for $10/day, post highlander for later that day, have a Rav4 left over for walk ups or pop up reservations

Upsell the B to Impreza for $5, E res gets the Camry, C gets upsold to Rav4 for $15/day, sub the Subaru for the S res. Post for more cars to cover walk ups

Post for an S, Upsell the E to the outback for $7/day, Sub the camry for the C, Sub impreza for the B, and have the left over Rav4 on the lot.

What ancillary product should be focused on for each reservation? Res 1: Corp with CDW and Liability included Res 2: Standard Public rate for repeat business renter Res 3: Standard Public Rate Res4: Corp with CDW only

Res1: RSN & XM Res 2: Nothing Res 3: CPP Res 4: Upsell

Res1: Nothing Res 2: Upsell Res 3: CDW Res 4: RSN

Res1: PAE & RSN Res 2: CPP Res 3: ALI & RSN Res 4: ALI

Res1: Upsell & Prepaid Res 2: Upsell Res 3: All products Res 4: Upsell, ALI & RSN

What features do our Imprezas have?

Touch screen infotainment, heated seats, cooled steering wheel

Usb ports, paddle shifters, sunroof

Eyesight safety system, AWD, heated front seats, 6.5 inch infotainment system

FWD, lane departure warning, heated steering wheel

You have 2 cars on your lot, 7 reservations and no returns. What could have been done to prevent this?

Post for cars two days in advance

Call to confirm and have a plan in place two days ahead of time

Call to Inform the customer they will not get a car

Call to let the customer know a car is coming but they will have to wait a few hours

If you have 12 units on your lot and 5 reservations, how many should be clean?

The 5 reserved cars plus a couple for upsells or walk ups

The early reservations plus the rest on the lot to accomodate upsells and walk ups and fleet moves

Just the 5 because its slow

Morning reservations right away leaving the other two so you have something to do later

You just heard someone breeze by an opportunity to sell protection, how do you slow down the rental to make sure its earned?

Become part of the conversation and redirect to the missed step... "many people in your position have taken our protection products and found value in their benefits"

Remind the acting agent to go back and revisit step 4

Jump right in and let the customer you coworker forgot to go over something

Let the error go uncorrected/undetected and meet with the customer outside in a last ditch effort to get anything

A customer has both credit card and personal insurance, when is the credit card CDW usable?

Right away

Basically never

After the personal policy is exhausted

When the terms of the credit card CDW are met

There are 5 major benefits to CDW/LDW, what are they?

It covers the deductible, it covers up to $3000 in damages, works with credit cards, roadside is included, covers the other party

I covers 100% of the rental, Its primary to other protections, it pays the deductible, it pays for admin fees, automatically adjustst to match rental length

Damaged personal items are reimbusred, windshields are included, works seamlessly with personal liability products, gas is included, covers $100,000 in death benefits

It gaurantees peace of mind, it sets up for a good rental, it helps with fleet, it waives the customers responsibility for the rental, customers love it

Why is the complete protection package twice as much as the daily rate?

It has to be to cover costs

To make the most margin

Repair costs are consistant where demand fluctuates

The price of the cars doesnt change but rates move to match changing demand

What are the major beneifts of ALI/SLI?

Primary to personal insurance, covers roadside, pays admin fees, works seamlessly with their policy

1 million in third party protection, no deductible, primary to personal insurance

1 million n third party protection, $100,000 in death and dismemberment, damage waiver is part of it

Pays for our customer, gives medical protection, offers peace of mind

2020 Product Knowledge

2020 Product Knowledge Quiz

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