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GUEST SATISFACTION SURVEY

Overall, at what level were you satisfied with our hotel?
Extremely satisfied
Quite satisfied
Moderately satisfied
Somewhat satisfied
Not at all saticfried
How quick was the check-in process?
Extremely quick
Quite quick
Moderately quick
Somewhat quick
Not at all quick
How clean was your room upon arrival?
Extremely clean
Quite clean
Moderately clean
Somewhat clean
Not At All clean
How convenient were you experience at the airport pick up?
Extremely convenient
Quite convenient
Moderately convenient
Somewhat convenient
Not at all convenient
Overall, how quickly did the hotel staff respond to your requests?
Extremely quickly
Quite quickly
Moderately quickly
Somewhat quickly
Not at all quickly
Overall, how friendly was the hotel staff?
Extremely friendly
Quite friendly
Moderately friendly
Somewhat friendly
Not At All friendly
How helpful was the concierge throughout your stay?
Extremely helpful
Quite helpful
Moderately helpful
Somewhat helpful
Not at all helpful
How pleased were you with the quality of the food offered at our hotel?
Extremely pleased
Quite pleased
Moderately pleased
Somewhat pleased
Not at all pleased
How likely are you to stay at our hotel again?
Extremely likely
Quite likely
Moderately likely
Somewhat likely
Not at all likely
Considering your complete experience at our hotel, how likely would you be to recommend our us to a friend or a colleague?
Extremely likely
Quite likely
Moderately likely
Somewhat likely
Not at all likely
How would you rate the value for money of your purchase?
Excellent
Above Average
Average
Below Average
Poor
How would you rate the quality of your purchase?
Excellent
Above Average
Average
Below Average
Poor
How affordable was your stay at our hotel?
Extremely affordable
Quite affordable
Moderately affordable
Somewhat affordable
Not at all affordable
What could we have done to improve your experience?
We would appreciate any suggestions you might have as we continue to improve our hotel and its services.
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