MOE Post-training quiz, June 2023

Returns and exchanges must be done within how many days of purchase?

Discounts of 2%-5% for items above 100k AED are validated by:

Boutique Management

Area Sales Manager OR Commercial Director

International HJ Client Manager

Exchanges above 200k AED must be approved by:

Sales Associate

Boutique Management

Retail Management

Maximum discount for full service is:

20%

30%

60%

100%

All gifts associated with a sale are considered as:

Gratuities

100% discounts

The minimum deposit value for making a reservation is:

30% of creation value

40% of creation value

50% of creation value

VIP client gratuities below 4k AED are validated by:

Boutique Managers

Retail Management

Commercial Director

Consignments to Cartier staff for private viewings to clients, which are valued at more than 2m AED, require the approval of: (multiple answers can be selected)

Boutique Manager

Commercial Director

Managing Director

Reservations with deposits are valid for up to:

2 days

30 days

60 days

Manual invoices or deposit and payment slips for transactions over 55k AED should be co-signed by a senior SA.

True

False

Refunds can only be given to the original payer.

True

False

The complete sequence of manual invoices (including cancelled invoices) should be kept in the boutique.

True

False

Diamond quality checks should be performed: (multiple answers can be selected)

When the creation is entering the boutique

When the creation is leaving the boutique

At the end of the sales ceremony for the creation

How many copies of a manual receipt should be issued?

1 - 1 original

2 - 1 original and 1 copy

3 - 1 original and 2 copies

An express cash collection should be arranged if the cash in the boutique exceeds:

250k AED

400k AED

500k AED

All cash transactions above 40k AED should be reported on the Government's anti-money laundering website (goAML).

True

False

MOE Post-training quiz, June 2023

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