Diploma Project Survey

What communication channels do you use most frequently to interact with customers?

What are the biggest challenges you face when communicating with customers online? (Select all that apply)

Difficulty conveying tone/emotion

Increased potential for misunderstandings

Lack of personal connection

Technical issues

Have you ever experienced misunderstandings with customers due to online communication?

Yes

Do you think online communication allows for the same level of personal connection as in-person communication?

Yes

Unsure

Do you think that your language skills differ when communicating in person versus online?

Yes, significantly

Yes, slightly

Do you use any translation tools or AI writing assistants while contacting with a foreigner online?

Always

Sometimes

Never

How often do you use digital tools such as online translators or AI writing assistants in your customer communication?

Frequently

Occasionally

Never

Do you think that using online translation tools affects the quality of communication with customers?

Yes, it improves it

Yes, it worsens it

No, it has no effect

Unsure

Has the company provided any training or guidelines on how to use business (English) language effectively in online communication?

Yes, comprehensive training

Yes, basic guidelines

Do you believe that online communication has made communication with customers more efficient?

Yes, significantly more efficient

Yes, somewhat more efficient

No, it has not affected efficiency

No, it has made it less efficient

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