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Diploma Project Survey

What communication channels do you use most frequently to interact with customers?
In-person
Phone
Email
Social Media
Other
How often do you communicate with customers in person?
Daily
A few times a week
About once a week
A few times a month
Rarely
How often do you communicate with customers online?
Daily
A few times a week
About once a week
A few times a month
Rarely
What are the biggest challenges you face when communicating with customers online? (Select all that apply)
Difficulty conveying tone/emotion
Increased potential for misunderstandings
Lack of personal connection
Technical issues
Have you ever experienced misunderstandings with customers due to online communication?
Yes
No
Do you think online communication allows for the same level of personal connection as in-person communication?
Yes
No
Unsure
Do you think that your language skills differ when communicating in person versus online?
Yes, significantly
Yes, slightly
No
Do you use any translation tools or AI writing assistants while contacting with a foreigner online?
Always
Sometimes
Never
How often do you use digital tools such as online translators or AI writing assistants in your customer communication?
Frequently
Occasionally
Never
Do you think that using online translation tools affects the quality of communication with customers?
Yes, it improves it
Yes, it worsens it
No, it has no effect
Unsure
Has the company provided any training or guidelines on how to use business (English) language effectively in online communication?
Yes, comprehensive training
Yes, basic guidelines
No
Do you believe that online communication has made communication with customers more efficient?
Yes, significantly more efficient
Yes, somewhat more efficient
No, it has not affected efficiency
No, it has made it less efficient
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