Grey Rhino ServiceDesk Quiz 2022

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Grey Rhino ServiceDesk Challenge 2022

Test your knowledge and skills with the Grey Rhino ServiceDesk Quiz for 2022! This quiz covers essential topics related to our service desk operations, ensuring you're well-prepared for any scenario that may arise.

Join now to learn more about:

Login requirements for Primavera
Email communication with Zoho Desk
Assignment timeframes for tickets
Key personnel in our organization

11 Questions3 MinutesCreated by EngagingTech202

What is currently needed to login to Primavera? (multiple answers)

When you want to include/add an e-mail to a ticket, what is the correct way to so an e-mail , so can be included in a specific Zoho Desk ticket ?

Just put [email protected] in cc of an e-mail

Put the ticketnumber in the subject as such: (##TICKETNR##)

Put the ticketnumber in the subject as such: [##TICKETNR##]

Put the ticketnumber in the subject as such: %TICKETNR%

Within which timeframe should a ticket be assigned in our servicedesk

30 minutes

60 minutes

90 minutes

120 minutes

Case: an staff member contacts you saying that a mobile phone got lost/stolen. What do you do ? (multiple answers)

Report it to HR

Create a ticket in ZDesk

Report it in the Grey Rhino IT Support WhatsApp group

Report it to someone with MDM access: lost mode

Remotely wipe the phone

Call Proxsys

Arrange a screenshot with the latest known GPS coordinates

Reset the user's e-mail password

Who are/is the owner(s) of Grey Rhino IT Solutions

Remko Cannegieter

Remko Cannegieter, Leyo Cannegieter

Remko Cannegieter, Leyo Cannegieter, Peter Zijlstra, Mauro Bassutti

Remko Cannegieter, Armindo Alcarva, Peter Zijlstra, Armindo Alcarva

Remko Cannegieter, Peter Zijlstra, Mauro Bassutti

Peter Zijlstra, Mauro Bassutti

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