CSS Facts!!
CSS Quiz Challenge
Test your knowledge on Customer Service Standards (CSS) with our engaging quiz! Dive into important questions about delivery cases, complaints, and customer interactions.
Join now and assess what you know about:
- Delivery Not Received (DNR) procedures
- Payment processing issues
- Customer complaint resolutions
When will the customer receive a call in regards to a DNR?
The next working day (24 hours)
In the evening
Within an hour
On a Sunday
Name 3 things you should be confirming with the customer when they have said that their case is DNR (Delivered Not Received)?
Do you need to transfer through to DMT if the case is damaged in transit?
Yes
No
Maybe
The driver has left the customer's case with a neighbour but the instructions state to leave by the bin. This isn't a valid complaint as the driver hasn't done anything wrong. Tell me why? What is the drivers policy when leaving cases?
There's an error message when taking payment - "Visa/Mastercard Auth Failed" - Where does this need to go?
CSS Specialists - Send an email
Accounts - Call 4422
DMT - Call 4499
Customer has been charged twice for the same amount. Do we ask for a statement?
No
Yes
I don't know
How much does storage renewal cost for each case every year?
£12
£1
£10.80
£50
How many digits does a British airways Executive number contain?
12
8
2
How many British Airways points do existing customers get?
250 points per 12 bottle case
250 points for the entire order
1000 points
Carrier Complaint - A customer calls as the driver has left a case on the doorstep. The instructions state that a signature is required but the case was not on POD. Is this a valid complaint
No - I need to put the account on permanent POD going forward
No - No further action needed
Yes
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