Email Etiquette Quiz

Create a professional-looking office environment with a computer displaying an email application and a checklist of email etiquette rules in the background.

Master Email Etiquette

Test your knowledge of email etiquette with our comprehensive quiz designed to help you navigate professional communication effectively. Learn the dos and don'ts of email writing, and enhance your communication skills.

Assess your awareness of email etiquette
Improve your professional communication
Gain insights on common mistakes to avoid

31 Questions8 MinutesCreated by PolitePostman137

Your e-mail behavior has the potential to sabotage your reputation both personally and professionally.

True

False

It is ok to open an old e-mail, hit Reply, and send a message that has nothing to do with the previous one.

True always

False

May be

Depends on the situation

How important is this statement? – “Your subject line must match the message”

Very Important

Not so important

Depends on the situation

Only for particular mails

What are the things to be considered while sending an attachment ?

Size of attachment

Labelling the attachment appropriately

Limiting the number of attachment to two

All of the above

If you're sending a message to a group of people and you need to protect the privacy of your list, you should always use

Bcc

All of the above

Which of these holds true while writing a professional email?

Keep it short and get to the point

State the purpose of the e-mail within the first two sentences

With ample amount of white space, so as to not overwhelm the recipient.

All of the above

Your e-mail greeting and sign-off should be consistent with the level of respect and formality of the person you're communicating with

True always

False

May be

Depends on the situation

You just finished an awesome power point presentation with high-def images for your client. Should you send it to the client’s inbox?

Yes

You just received a life-changing chain email titled “10 ways to transform your life.” Of course, you can forward it to everyone in office

Yes

How will you make sure you are sending clear cut, polite, and professional emails?

Using spelling and grammar check

Proofreading twice

Using a proper subject line

All of the above

Modern day emailing is just like texting. Using acronyms, omitting punctuation, and relaxing grammar rules are increasingly acceptable ways to save time and keep it concise.

Completely true

False

If an email has been sent to you and 10 other people together, replying to the entire group is not necessary.

True

False

In addition to times new roman, which of the following can be used in professional mails

Comic Sans

Tahoma

Lucida Handwriting

None of the above

An email signature is a reflection of your personality. Adding a life quote, all your social media links and emoticons to pep it up is perfectly fine.

True

False

What is the ideal business email response time?

Within the week

Within 6 to 8 hours

Within 24 hours Or as early as possible

When convenient

Which one of the following pass for professional salutations in email?

Hey guys, Hello what’s up?

Yo, Hi folks

Dear Ms/Mr, Respected

All of the above

Which sentence do you think is most appropriate in professional communication?

Thank you so much.

Thank you so much!!!

Thanks much!

Thank you sooooo much :)

A professional signature should be proper and should limit to maximum

5-6 lines

2-3 lines

6-8 lines

1 line

"Ma'am, I will not be in class next week because I am going out of town to visit family" is an example of a good Subject Line.

True

False

Why should you not type in all caps when writing an email?

Because it takes up more room and makes the email longer

Because it's tough on your keyboard

Because it's hard to read

Because it is equal to "yelling"

If you have a very large attachment to send, how should you handle it?

Just attach it and send it

Email your other party directly first and make sure their connection can handle a large download

Try and break it up into several smaller downloads if possible

Compress & zip it

Using return receipt requested (read receipt) should be reserved for unique instances where both parties need to know an email was read

True

False

Why is it not always a good idea to include italics, colors, and special fonts in email?

Some people don't like them

Some email programs won't support them and your recipient might not see them

They can send a message different than what your email is about

They can be unprofessional

_____ needs to be carefully considered when writing a business email.

Emoticons

Confidential information

The time of day

All of the above

What does NRN mean?

No Reply Needed

Need Response Now

Not Really Necessary

No Recipients Notified

Grammatical mistakes in a mail __________

Don't change the impression

Spoil the credibility of the sender

Shows that the sender doesn't have time for perfection

Are completely accepted

An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, ____________________

It will waste your time & cause frustration because of repetitive mail transactions

It will develop the conversation & make the sender-receiver relationship better

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