QUIZ

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Engage with Our Knowledge Quiz!

Test your understanding of essential concepts with our fun and challenging quiz! Perfect for anyone looking to enhance their knowledge and skills, this quiz covers a range of topics and will provide you with informative insights.

11 exciting questions to answer
Multiple choice format for easy engagement
Immediate feedback on your answers

11 Questions3 MinutesCreated by LearningLion102

Once you reset the arcade, the agents will lose the badges and the points would be set to?

500

1000

100

The S3 links generated for the attachments can be set to expire within 10 seconds instead of 5 minutes

Attachment_expiry_redirect

Attachment_redirect_expiry

Redirect_attachment_expiry

What is the feature code used to make the single-line text fields searchable?

Custom_fields_search

Singleline_fields_search

Search_custom_fields

When it comes to Bot sessions, even if user comes 5 times a day it will be counted as one session

True

False

For how many days do the old tweets be available under the social tab?

10 days

12 days

14 days

16 days

How does Round-Robin assign tickets?

Based on the agent names alphabetical order listed in the group

Based on the order in which the agents have been added in the group

Freddy self service has the following feature capability

Customer-facing AI + Agent-facing AI

Only Customer-facing AI

Only Agent-facing AI

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