Weekly KB quiz 7-10-16 (Responses only accepted until 7-24-16)

A detailed image showcasing a healthcare professional assisting a patient with MyChart services, featuring a computer screen with patient messages, modern healthcare environment, warm colors, digital interface graphics.

Weekly KB Quiz on Patient Experience

Welcome to the Weekly KB Quiz focused on enhancing your knowledge in patient experience and handling MyChart and Epic systems effectively. This quiz consists of 5 multiple-choice questions designed to test your understanding of common scenarios faced by healthcare professionals.

Check your knowledge on Medicare and billing procedures.
Learn about navigating patient messages in MyChart.
Find out how to access SmartView installation paths.

5 Questions1 MinutesCreated by HelpingHeart241

A Patient Experience Specialist calls in and she's receiving error messages when adding Medicare Part A ONLY to a patient's CT scan appointment. What steps should you relay to the caller?

Route ticket to Epic ADT Support, this is a known error.

Navigate to the Coverage Info form in the Form Navigator. Remove Medicare Part A Only. Select the Do not bill insurance check box if no other active coverage.

Navigate to the Coverage info form in the Form Navigator. Remove Medicare Part A Only. Click continue and the errors should clear.

Have the caller remove Medicare part A, and instead use Medicare Part A and B.

A new nurse has called in, she is not sure of the name of the inbasket that would show MyChart messages from patients. What is the name of the inbasket folder she would go to?

MyChart Requests

Patient Messages

Pt RX Request

Pt Advice Request

A physician has called in and wants to know if there is a way to tell if a patient has read the MyChart message that he sent the patient this morning. What steps would you advice the physician to take?

Click "More Activities" while in the patient chart. Click MyChart Utilities and Patient Message Review. This shows a report that lists whether the patient has read the message or not.

Currently, MyChart does NOT have this functionality. An upgrade is coming soon that will allow this feature.

Go to My Reports, and run "MyChart Patient Message Activity Report." Enter the patient name on the report settings and click "Run." This shows a report that indicates read or not status of each message.

Advise the Provider that he can call the patient and ask the patient directly if the matter is urgent.

What is the install path for SmartView?

\\che\install\SmartView\New\SmartView.exe

\\Groups$\che\install\SmartView\New\SmartView.exe

\\che\install\SmartView\SmartView.exe

\\install\che\SmartView\SmartView.exe

What should you do if a customer needs to update their information on MDroster.com?

Gather infomation and send to Epic ADT Support

Have customer click NEED TO UPDATE PHYSICIAN INFORMATION? Let Us Know! And fill out form.

Have customer contact MedStaff office at 317-355-5322.

Have customer call Vendor.

Weekly KB quiz 7-10-16 (Responses only accepted until 7-24-16)

Weekly KB Quiz on Patient Experience

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