D&D Processes
D&D Processes Quiz
Test your knowledge on the D&D processes for technicians in Houston! This quiz will challenge you with questions about technician schedules, trip charges, and call procedures.
- 7 engaging questions
- Multiple choice and checkbox formats
- Perfect for technicians and support staff
What time do technician's stop running calls in Houston (local time)?
9PM
10PM
11PM
9PM in the spring/summer, 10pm in the Fall/Winter
What is the trip charge in Houston?
$89
$85
$89.95
There is no trip charge
What is the correct process for calls scheduled 3 days in advance
Notify the on call technician and send him the information
Email [email protected]
Email Deb Vazquez, Erica Delgado, and Katherine Nix
Schedule the call in CHOAS. No further action needed.
How are after hour calls scheduled?
Text on call technician
Call is scheduled in CHOAS. Assigned to TONYM. Technician is notified.
Call is scheduled in CHAOS, call is assigned and dispatched to the technician. Technician is then contacted to confirm that they received.
Call on call manager
True or False. Rough, Trim, and start-up calls are emailed to [email protected]
True
False
Which of the following call is not scheduled after hours?
Bedroom is too hot, requesting an air adjustment
Condensate line leak
A/C system blowing warm air
T-stat is blank
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