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Um Intake Care Knowledge Refresher

A healthcare professional on a phone call in an office setting, with a focus on HIPAA compliance and intake care, illustrated in a modern and bright style

Um Intake Care Knowledge Refresher

Test your knowledge on Um Intake Care practices and compliance with HIPAA. This quiz is designed to refresh your understanding and improve your accuracy in professional healthcare communication.

11 engaging questions
Multiple choice and checkbox formats
Score tracking for your performance

11 Questions3 MinutesCreated by HelpingGuide123

Name:

Not recognizing the provider's queries is an accuracy error?

Yes

WDE: HIPAA TRUE

690M88123

1639377336

What is your next step?

Ask for the facility/ provider's name

Ask for the NPI number again to make sure

If the provider is using profane language, how can you redirect the conversation?

Please bear with me I can transfer you to my supervisor

I can help solve your concern

I do apologize I need to release the call now

Election 2016 / Gify

What is your CARE error if you still ask the NPI and Member's id even if it shows in WDE

R6- Efficient System Toll Use

R6 - Process Procedure Use

R6 - Privacy Tool Use

Among the situation given what is the good practice for placing call on hold?

Current tool we use to check HIPAA verifiers

Knowledge Library

NPPES

VDG

WCF

"I think you mentioned earlier that you have a Pre C on file" is this an appropriate statement?

Yes

It depends on the situation

How should we address our callers?

We can call them Ma'am/ Sir

We can call them by their first name

We can call them dear, sweetie so that there is a personal connection

If you forget to ask for the caller's call back number, but then you remembered to ask it at the middle of your conversation with provider is this a CARE error?

Yes

It depends

What is the passing score for Care?

100%

95%

96%

97%

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