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Weekly KB quiz 9-18-16 (Responses only accepted until 10-2-16)

A healthcare professional engaging with an Epic EMR system, analyzing charts and patient data in a digital environment, surrounded by printed documents and medical equipment.

Epic Provider Assistance Quiz

Test your knowledge and understanding of Epic systems with our engaging quiz designed for healthcare providers and IT support teams. This quiz covers important scenarios that you may encounter while using Epic, from subscription issues to printing problems.

5 multiple-choice questions
Focus on practical application of Epic functionality
Great for healthcare IT training and knowledge reinforcement

5 Questions1 MinutesCreated by ConsultingWizard24

If a provider using Epic wants to set a filter in Chart Review, what item must be set after clicking on "Filters" on the toolbar?

Logician Conversion type

Document Type

Media Tab

Settings

A provider calls in having issues subscribing Suboxone for controlled substances. He's getting a yellow warning box. What should the provider do?

Click the "Click to add text" hyperlink and type "NADEAN:" exactly followed by Waiver ID.

See the order class to "Sample."

Change the dosage to 1 Film.

Escalate incident to the Ambulatory team.

If a caller has an AVS (After Visit Summary) automatically printing to the wrong printer in Epic, what are the first two pieces of information the resolver team will need in order to remap the workstation?

Sharp ID and what is trying to be printed.

Printer name or IP address where item should be printing.

Originating Workstation name (PC Asset info is helpful as well), followed by the Epic printer name.

IP address and asset tag.

What should you do if a customer calls in from Howard wanting to update a voicemail distribution list?

Send to CHI-VOICE-MAIL

CHI-VOICE-WEST

CHI-VOICE-CHR

Have customer contact Doug Thomas at Anderson

Where would you send an incident if a customer calls in having an issue with Intelicode?

Send incident to Desktop Break/Fix

Send incident to CHI-CLINICAL-SOLUTIONS

Send incident to CHI-SECURITY

Send incident to CHI-SERVER

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