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Weekly KB quiz 8-21-16 (Responses only accepted until 9-4-16)

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Weekly Knowledge Base Quiz

Test your knowledge on common procedures and protocols for patient access and support roles. This quiz is essential for employees wanting to refresh their skills and ensure they are up to date with current practices.

Key Features:

5 multiple choice questions
Immediate feedback on answers
Improve your understanding of workflows

5 Questions1 MinutesCreated by HelpingHand123

A Front Desk employee is unsure how to print a medication list for a patient that is not on the schedule today. What steps should she take?

Place the patient on the schedule, since that is the only way to access the medication list.

The caller can print a medication list by going to Epic > Patient Care > Chart.

There currently is no way to print an exact list of patient's medications.

The caller can print a medication list by going to Epic > Patient Care > Quick Release.

A Patient Access Specialist calls regarding an organ donor patient. What is the first step the caller should do for the patient's admission?

Set the "Organ Procurement" Client/Corp Specialty billing on the Providers/Research From.

Place the "Organ Procurement" FYI on the existing admission.

Discharge the current admission and create a new one.

Enter Dr. Theobald as the Attending Provider.

A Patient Access Specialist is receiving the following error message when attempting to check in a patient: "The inpatient appointment cannot be checked in because the patient has not been admitted or has been discharged." What steps should be taken?

Go to patient station, right-click the patient admission, choose "Outpatient" radio button on the Clinical Information form.

Escalate an incident to Epic ADT Support

Go the patient's appointment on the future tab, click Appt Info, change the radio button to outpatient on the Clinical Information form.

Advise the caller to cancel the appointment and re-schedule it correctly as outpatient instead of inpatient.

What is the first thing that should be done if a customer is having issues viewing the Benefit Books on Incomm.

Verify Adobe Reader is installed.

Send incident to closest Desktop Break/Fix group.

Send incident to CHI-APPS-PHYS-CLINIC

Send incident to CHI-WEB-SUPPORT

What should be done if a customer calls stating that the Switch Board is down at Community North?

Assist customer in contacting CallOne

Send incident to CHI-VOICE-APPS with a priority of 2.

Send incident to CHI-SERVER with a priority of 2.

Send incident to CHI-VOICE-CHN with a priority of 2.

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