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CS Quiz w/c 08.01.2024

We will we hold a Data Error parcel in our UK warehouse for a maximum of _ days before it's added to returns.
5
7
14
A parcel failed delivery due to an incorrect tel. number. What Topic should you select in Freshdesk?
WISMO
Issue Upon Delivery
Amendment request
When creating a new Outbound email, what option should you select in Freshdesk?
New email
New ticket
If a shipment is DDP incoterms, does the consignee need to pay the VAT fee in cash upon delivery?
Yes
No
If a customer submits a claim in December, when should they expect to receive the credit note?
End of December
Beginning of January
End of January
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