NT Fundamentals
NT Fundamentals Quiz
Test your knowledge and understanding of the essential NT concepts with our engaging quiz. This interactive quiz features 10 carefully crafted questions that cover various scenarios faced by hosts and guests.
- Multiple choice and checkbox formats
- Evaluate your readiness in handling real-world situations
- Ideal for aspiring hosts and customer service representatives
A G contacted us stating that they do not have access to their account. He had submitted a reso request and now due to change in his plans, wants to retract it.
Retract the request on behalf of the G
Escalate to Trip
Advise the G of the steps to retract the request.
None of the above
Pearl who has enabled "Require Profile Photo" as her guest requirements, has received a reso for her L. The profile photo on the G's profile is of a flower which is causing a concern for Pearl. She wants to cancel the reso. Which of the cancellation penalties will apply ?
Automated Review
Unavailable/blocked calendar
No penalties
Cancellation Fee
What all elements are included in the Special Offer sent by H to the potential G ?
Cost for all the nights booked
Service Fee
Cleaning Fee
Fees for extra G or services
When will the G get an option to leave a review in case of CBH reso ? If the reservation has been cancelled
On or after the day of check-in
On the day of check-in
3 days after check-in
All of the above
Hosts can offer multiple guests a Special Offer for the same dates.
True
False
In which of the following events should we not escalate to the PX Team ?
Failed refunds that have a fail reason other than “Cannot refund a transaction unless it is settled”.
The payout is less than expected
Missing payout, after the estimated processing time has passed.
Double charges
Which of the following functionalities is the co-host allowed to have ?
Access payout information
Manage listing and reservations.
Initiate Resolution Center cases
Send and request money from a guest
Guests booking reservations with flexible and moderate cancellation policies can receive a 10% discount.
True
False
A H contacted us stating that G has agreed for a mutual cancellation of the reservation. What should the CX do next ?
CBA the reso.
Create a GT and seek permission from the G, and then CBA the reso.
Escalate to Trip
CBH the reso
In which of the following scenarios should an NT CX freeze the H payout ?
Payments Collections Issue
Check-in troubles
Misclassified Listing
All of the above.
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