Welcome to the Pacific Islands Forum Webinar - Quality Management Overview Quiz
Please complete your name and email before starting the quiz.
Please complete your name and email before starting the quiz.
Select the correct answer(s) for the following 20 multiple choice questions.
Select the correct answer(s) for the following 20 multiple choice questions.
1. QMS stands for: Quality _______________ System
2. PDCA stands for: Plan - Do - __________ - Act
3. The principles of quality management are:
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision making
Relationship management
4. Underpinning principles of quality management include:
Risk-based thinking
Confidentiality
Impartiality
All of the above
5. ISO 9001 and ISO/IEC 17025 are examples of quality management ______________
Standards
Ideals
6. In ISO quality management standards, the word 'shall' means:
A recommendation
Optional; permission
A mandatory requirement; a 'must'
Possibility or capability
Guidance or examples
7. Leadership plays a critical role in quality management
True
False
8. Internal audits are typically part of the management system
True
False
9. Management reviews are typically optional in quality management
True
False
10. Vertical audits are known as ______________ audits.
Process
Procedure
11. Documentation is comprised of:
Documents
Records
Both of the above
12. Monitoring, measurement analysis and evaluation are part of quality management
True
False
13. Understanding the context of the organisation will assist in determining the:
Scope of the quality management system
Quality management system required
Processes required to implement the quality management system
All of the above
14. A quality ______________ is a documented component of a quality management system
Policy
Manual
Both of the above
15. Competence incorporates:
Knowledge
Skills
Attitudes
All of the above
16. Policies and procedures are part of the QMS
True
False
17. Resources required for the completion of laboratory activities that are specified in the quality management system may include:
Personnel
Equipment
Facilities
Externally provided products and services
Infrastructure
Information Technology
Environmental Conditions
Documentation
Reagents and consumables (as required)
All of the above
18. All persons working under the organisation's control must be aware of:
The quality policy
Relevant quality objectives
Their contribution to the effectiveness of the QMS
Implications of not conforming with QMS requirements
All of the above
None of the above
19. QMS documentation does not need to be controlled
True
False
20. All phases of the product and service cycle should be incorporated under the quality management system
True
False
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