Salesforce Admin part 1

Which feature allows a user to group campaigns within a specific marketing program or initiative?

Campaign hierarchy

Campaign lists

Campaign members

Campaign influence

Which dashboard component can display data from the summary rows of reports?

Gauge

Table

Chart

Metric

Which Setting can a system administrator enable in the user interface? Pick 2

Customisable recent tags

Chatter messenger for specific users

Printable list views

Related list hover links

A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers

Sales quota

Account rating

Forecast category

Probability

What is a method for adding content to Salesforce CRM Content? Choose 2 answers

Attachments

Chatter files

Libraries

Documents

Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?

Support Settings

Auto-response rule

Validation rule

Email-to-case

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Create the workflow rule on opportunity object

Create an escalation rules based on the opportunity amount

Create an auto-response rule based on the opportunity amount

Create a validation rule that evaluates the account rating

The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? Choose 2 answers

Add customers to private chatter groups

Use chatter files to share presentations

Add customers to libraries

Create opportunity teams for customers

Which statement about sharing rules is true? Choose 2 answers

Sharing rules open up access of records

Sharing rules are required in public read/write organizations

Sharing rules grant delete access to records

Sharing rules grant record access to roles and public groups

What must an administrator do when creating a record type?

Set the field level security for the record type

Create a new page layout for the record type

Assign the record type to the appropriate profiles

Add the record type to the required user records

What is the purpose of the AppExchange? Choose 2 answers

Customers can share and install apps published by salesforce partners

Support users can install the Service Cloud console custom app

Partners can download accounts and contacts to collaborate on sales deals

Administrator can download and customize pre-built dashboards and reports

What is a capability of salesforce knowledge? Choose 2 answers

Knowledge allows an organization to share articles with partner portal users

Knowledge only allows a single article type across all data categories

Knowledge automatically creates a solution for each new articles

Knowledge uses data categories and roles to make articles visible to the specific users

Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?

Define a role hierarchy where the US sales director rolls up to the CEO

Define a role hierarchy where the US sales representatives roll up to the sales director

Give the US sales director read/write/edit/delete object permission on the profile

Place the US sales director in a queue with the US sales representatives

Which circumstance will prevent a system administrator from deleting a custom field?

The field is used in a page layout

The field is used in a workflow field update

The field is part of a field dependency

The field is used in a report

Universal container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?

Data export service

Analytic snapshot

Import wizard

Scheduled report

What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers

Cases not assigned to a contact

Notes not assigned to a record

Emails not assigned to a record

Contacts not assigned to an account

Which statement about products and price books is true? Choose 2 answers

A product can have a different list price in different price books

Price books that contain assets cannot contain products

Products without a price are automatically added to the standard price book

The standard and list price for a product can be listed in multiple currencies

What will occur when a system administrator creates a dynamic dashboard?

The data displayed varies based on the user viewing the dashboard

The dashboard component resize based on the device used to view the it

The dashboard automatically sends an email when the underlying data

The dashboard refreshes automatically whenever the underlying data

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers

When the record no longer matches the rule criteria

When a validation rule triggered for the record

When another record triggers the same workflow rule

When the action is deleted from workflow queue

What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers

Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases?

Create a criteria based sharing rule

Create an ownership based sharing rule

Create a case assignment rule

Create a case escalation rule

Which statement is true regarding an approval process? Choose 2 answers

An approval action defines the result of record approval or rejection

A delegated approver can reassign approval requests

The approval history related list can be used to track the process

A assignment rule defines the approver for each process step

What is affected by changing the default locale setting for an organization?

Language

Date fields

Currency

Time zone

What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?

The user will not be able to log in at all

The user will be able to log in after the computer is activated

The user will be able to log in without activating the computer

The user will be able to log in after answering a security question

How can a system administrator add users to a salesforce organization using chatter free? Choose 2 answers

Assign chatter Free licenses to users outside the specified email domains

Assign chatter free licenses to existing user Salesforce users

Create users in the organization and assign them a chatter free license

Enable invites to allow users to invite others within specified email domains

When can a validation rule be used to prevent invalid data? Choose 3 answers

When records are deleted by a use

When record are imported

When record are edited by user

When records are submitted using web-to-lead

When records are updated by a workflow rule

A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers

Create two sales processes

Create two permission sets

Create two record types

Create two page layouts

Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?

�visible” for the sales app

�view all” for opportunities

�view all data”

�Read” for opportunities

Which statement about chatter posts and comments are true? Choose 2 answers

Update to the chatter feed on a record are only visible to users with access to the record

Posts made to a user’s profile are visible to all users in the organization

Posts to a user’s profile are hidden from anyone below that user in the role hierarchy

Posts to a user’s profile can be made private by clicking the icon

Salesforce Admin part 1

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