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3Store Connect Knowledge Quiz
Test your knowledge on 3Store Connect and Whisbi! This quiz is designed for team members who want to enhance their understanding and skills in customer interactions.
Features of the Quiz:
- 9 multiple-choice questions
- Instant feedback on your answers
- Improve your ability to assist customers
When using 3Store Connect, You cannot do which of the following?
Broadband – Network Coverage
Product specifications
Upgrades eligibility checks
Share screens of Three.ie
A customer called 3 Store connect and when answering the call it was their voicemail. Which reason should you chose when closing this interaction?
Sale
No Sale
Invalid
A customer calls and needs assistance navigating on Three.ie. How can you assist the customer?
Activate showroom on the store whisbi device and point camera at the screen
Talk the customer through navigating Three.ie
Open Three.ie and share the website from Whisbi extension
Send the customer a link
When closing an interaction, which is not an option?
Invalid
No Sale
Considering offer
Sale
Resolved
To share showroom during a call you need to...
Search the URL link
Scan QR code on your staff handset
Scan QR code on dedicated device
Search link in google
What is the SLA time for a password reset on whisbi?
5-10mins
20-30mins
15-20mins
1-2hrs
3-5 Working days
The Notes function in the Whisbi Agent extension allows agents to record written notes during a customer interaction. What information can not be captured?
Current handset
Phone and account number
Preferred brand
Customer’s handset functionality requirements
Upgrade eligibility
Customers name
Preferred brand
When using whisbi and showroom, you can not do which of the following?
Access customers account
Show customers accessories and demo devices
Show customers devices stored in stockroom
Capture members of the public in video
Place your finger over camera lens while walking around the store
3store connect devices are stored....
In the office
In the safe
In downstairs stockroom
In your locker
In locked cabinet in stockroom
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