Monthly Quiz
Monthly Knowledge Quiz
Test your knowledge and understanding with our Monthly Knowledge Quiz! This comprehensive quiz is designed to challenge your skills across various topics relevant to call center operations and inspection processes.
Prepare yourself for 20 engaging questions that cover:
- Call Center Etiquettes
- Inspection Charges
- Company Policies
- Communication Skills
1. How many numeric Digit are there in Via ref.number.
6
9
8
7
What is the term used for a call center agent who manages both incoming and outgoing calls
Need-based agent
Representative
Call Center Executive
Call center officer
Mr.A is doing inspection of Maruti Omni Ambulance for universal sompo,customer will pay how many charges for Pre Inspection?
200
266
236
325
In Day to day work we work on how many skills to perform?
5
1
4
2
. Is my voice too deep or is it too high pitched? In this sentence we are talking about which aspect of call etiquettes?
Soft Skill
Voice Modulation
Hard Skill
Call Opening
The most important points that should be kept in mind before putting the call of a customer on Hold?
Script
State Case details
Seek permission
Give Time Frame
We can check assigned Inspector details on main page of Via web Client.
True
False
In Magma, what is REVERT TO ZVC means
Upload Images and report
Conveyance approval required
Re Assign
Cancel
In which company we are taking maximum charges for 2W Inspection?
LVGI
FGI
ITGI
ICICI
Which is the company whose name and inspection charges have changed recently?
MAGMA
EDELWEISS
LVGI
BAGI
What is the full name of Magma Company?
Magma General Insurance Company Ltd.
Magma HDI GICL
Magma General Insurance
Magma
What is contact number for Iffco Tokio?
9205784145
8826890478
8826890460
9205784140
What is the full form of RPM?
RATIO PER MINUTE
REVOLUTION PER MINUTE
REVERSE PER MINUTE
NONE
What do you understand by VIN number?
Registration Number
Chassis Number
DOT Number
Engine number
We've received a case from the union leader of a automobile company,as per Guidelines we'll consider the customer as a
VIP customer
Old Customer
None of these
Negative profile customer
In which company ref. No is valid only for 24 hours.?
Turtle Mint
FGI
ICICI LOMBARD
BAJAJ
How skillful you are to work on Excel, your which skill shows this?
Hard skill
Computer skill
Soft skill
Computer skill
We should always follow which communication process on call?
Verbal
Two way
Non verbal
Soft
AAA Plus Toll Free Number
18001028525
18001046425
18001021820
18001026425
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