Edmentum What you know

A visually engaging illustration depicting various Learning Management System (LMS) products and effective communication techniques in a vibrant office setting.

Edmentum Engagement Quiz

Welcome to the Edmentum Engagement Quiz! This quiz is designed to test your knowledge and understanding of our LMS products, interaction strategies, and effective communication practices.

Key topics covered:

LMS products
Active listening techniques
Effective communication
Email structuring

11 Questions3 MinutesCreated by ListeningGuide47

Name:

What are the 7 LMS products we provide?

What are some examples of what we should always avoid when starting an interaction?

Re-word the following in your own words to not claim liability: "I am so sorry our program deleted Sarah's Assignment"

What are the 3 Key ways to demonstrate active listening?

Rephrase the following statements to be non-definitive. 1. "If you refresh your browser, the issue will be resolved"

Rephrase the following statements to be non-definitive. 2. " There is nothing that can be done about lost student data, there is no way to get it back"

Rephrase the following statements to be non-definitive. 3. " What you are asking for cannot be done"

What are the 7 steps a phone greeting should always include?

What are the 4 steps an email should always be structured using?

What should you do if a situation is not resolved over the call?

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