<div><span style="font-size: 36pt;"><strong>Complaint types</strong></span></div>

A professional customer service representative analyzing customer complaints with charts and graphs in a modern office setting.

Identify Complaint Types Quiz

Welcome to the "Identify Complaint Types" quiz, where you can test your understanding of various customer complaints and their appropriate classifications. Improving complaint management can enhance customer satisfaction and service quality.

6 engaging questions
Multiple-choice and descriptive formats
Learn how to better handle complaints

6 Questions2 MinutesCreated by ResolvingIssues321

"I am not happy with the quality of the tree. Needles are raining! I want a refund, a full refund or I will post a review!" - What is the best complaint type here?

"I would like to raise a complaint re the team's attitude. They had no protective gloves, no masks and kept no distance while working at my garden!" - What is the best complaint type here?

Customer texts us back: "The reschedule link does not work. Anyway, I need the EOT today, not any other day. Please cancel the service and arrange refund asap. Thanks!" - What is the best complaint type here?

Handyman service - Customer calls and says: "I need to make a complaint, your man did a very poor job, he stayed for 5 minutes, did nothing and is now charging me for his poor workmanship" - What is the best complaint type here?

You have the following situation: The service is booked for 16.12, job declined on 14.12 at 9am, on the 16th you receive a task from Schedule that the job needs to be rescheduled for 17.12, the customer is complaining. - What complaint type should you choose?

Complaint types

Identify Complaint Types Quiz

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