CWA-IBT refresher quiz 7

Create an image of a professional office environment with people engaging in discussions about service level agreements, showing charts and graphs on a screen, and a positive working atmosphere.

CWA-IBT Refresher Quiz

Sharpen your skills and knowledge with our CWA-IBT refresher quiz designed specifically for service level agreements (SLA). This quiz covers key metrics and processes that are vital for your success in the role.

Test your understanding of:

Expected and Minimum service levels
Offer communication timelines
Components measured in SLAs

6 Questions2 MinutesCreated by OptimizingTalent101

Monthly EXPECTED service level for TS 005

Monthly MINIMUM service level for TS 005

Offers should be sent within __ business day/s after being moved to ______

1 , Offer Works/Council Approval

3 , Written Offer/Contract Extended

1, Pre-employment check initiated

3, Offer Works/Council Approval

What are the components being measured in SLA TS 001?

Time and Accuracy

Time and Volume

Volume and Accuracy

Time

Process of identifying the candidates from your applicant pool who best meet the required and desired criteria for the open req

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