Boundaries and Escalations

We are able to sell hardware to someone with or without an order number

True

False

We are able to sell extra crib pieces so both configurations can be used together

True

False

What should you do if a customer is moving and wants us to send them an empty box for the crib?

Offer to send an entirely new crib

Purchase a box from FedEx and ship it to the customer

Politely send them box dimensions so they can find a similar box themselves

What is a parachute refund?

Giving a customer either a much larger refund than would usually be warranted or a full refund in a time that it would not usually be warranted

A return then refund

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