Auto Steps 2/3 Quiz
Auto Steps Quiz
Test your knowledge on auto claim procedures and best practices with our engaging quiz. Designed for insurance professionals, this quiz will help reinforce your understanding of key concepts and processes.
Answer questions on topics like:
- Gathering essential information
- Identifying point(s) of impact
- Understanding child safety seat requirements
- Coverage limitations
When speaking to the respective party, when is it necessary to grab DOB?
Always for the caller
For the driver
For an injured party
For the driver and injured party
The insured says their damage is to their left front door, fender, and wheel. What POI should be selected?
Left T-bone
Left front
Left front pillar
Left quarter post
What information do we need to gather for an uninjured passenger?
Nothing
Only their name
Name and phone number
Name, number, and address
In Which States is it Required we ask about a Child Safety Seat?
California and Minnesota
California and Illinois
Minnesota and Illinois
California and Texas
Which of the Following situation(s) Would we Need to Skip Coverage and Services for?
VIN Mismatch
When the driver is listed on the policy as an Excluded Driver
When the claimant is reporting the claim
All of the above
True or False: We can file a claim directly from a repair shop representative
True
False
Hitting a pothole in the road is an example of what type of claim?
Comprehensive
Collision
The insured states that their damage is only on their back right door. What POI should be selected?
Right T-Bone
Right Rear
Right Quarter Post
Rear
When the B-Carrier is reporting the claim, where do we need to enter the B-carrier policy/claim information?
On the B-Carrier Contact Page
On the claimant contact page
True or False: We can edit a pre-existing address for our insured
True: This will carry over to the policy
False: A new address must be added and selected as primary
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