NY Retail Training Quiz

1) How do I look up local channel listings for DIRECTV NOW?

Look up in the DIRECTV NOW app

DIRECTV NOW HQ

Call DIRECTV NOW free tech support

You cannot look up

2) Can I call DIRECTV NOW with questions or issues?

Yes, I can call DIRECTV NOW

No, a chat box is available on DIRECTV NOW

No, you have to call AT&T for questions or issues about DIRECTV NOW

No, there is no available support line for DIRECTV NOW

3) Does the $15 Monthly Video Credit come off my mobility bill or DIRECTV NOW bill?

DIRECTV NOW bill

Mobility bill

It is a credit towards another AT&T product/service

Neither

4) How do I change plans, add premiums or cancel DIRECTV NOW?

Through the DIRECTV NOW app, not through website

Through DIRECTV NOW website, not through app

Contact DIRECTV NOW free tech support

You cannot change

5) If I cancel the service, do I receive money back?

Yes

You will receive a credit towards another AT&T product/service

You cannot cancel service

No, service is pre-paid

6) Can I stream DIRECTV NOW without home internet connection?

Yes, through cellular data

Yes, through other cellular providers

Yes, through Wi-Fi

Yes, through all of the above

7) What happens if there are more than (2) streams playing at once?

It will kick off one of the two previous streams

Error message will appear

Message will appear on live Home screen notifying user they have reached their two-stream limit

DIRECTV NOW will crash and will need to be restarted

8) What resource can I access the Competitive Infographic?

ATT.com

You cannot access this anywhere

DIRECTV NOW HQ

Apple.com

9) While you can only stream 2 devices at the same time for DIRECTV NOW, how many devices can I download my DIRECTV NOW account to?

10) What is a 3rd party app?

Another DIRECTV NOW app you can download

A network app that I can login to with DIRECTV NOW credentials

Another AT&T app you can download

All of the above

11) Can you use a DTV NOW credentials to login to a 3rd party app?

Yes, you can log into sixty (60) 3rd party apps

No, you cannot login into any other app with DIRECTV NOW

No, coming soon

Yes, you can log into five (5) 3rd party apps

12) How long is my contract with DIRECTV NOW?

1 Month

6 Months

1 Year

No contract, month to month

13) What premium services can you add on to DIRECTV NOW?

HBO/CINEMAX, STARZ/STARZ ENCORE, SHOWTIME

NFLST

MLB.TV

HBO/CINEMAX, STARZ/STARZ ENCORE, SHOWTIME & NFLST

14) How much is HBO with AT&T Unlimited Enhanced mobility plans?

$5/mo

No additional cost

$14.99/mo

$15.99/mo

15) What DIRECTV NOW packages can I receive Regional Sports Networks on?

Live a Little

Just Right

Go Big

Just Right & Go Big

16) What popular channels do I receive as I move up packages?

Just Right –ESPN NEWS, IFC, The Weather Channel, SEC Network

Go Big- FS2, GOLF Channel, NBA TV, NHL NETWORK, DiY NETWORK

Gotta Have it!-Chiller, STRAZ ENCORE, UNIVERSAL DEPORTES

All of the above

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