QUIZ 2 OPERATIONS PROCESS

When should Production Associates answer the phone using the Curry greeting?

If you’re not busy with production work.

From 12 to 12:30

If the CSRs haven’t picked up by the third ring.

None of the above.

If an error is found on a work order you should..

Cross out the errors on the work order and handwrite the correct information.

Correct the information in Printers Plan.

Ask the CSR who is on the work order what the correct information is.

Contact the CSR and get a corrected work order from them.

The Design Drive top level structure is divided into how many different labeled folders (Naming Conventions)?

Stock that is delivered to us to be used for orders should be placed…

In the front window.

On storage shelves or under island.

In proper staging areas.

None of the above.

What is the AQL table used for?

To designate what jobs are finished and are ready for delivery.

To determine the sample size when checking finished jobs for quality.

To determine how many overs are needed for bindery.

None of the above.

How long should it take to turn around an average job after proof approval?

1-7 working days

1-3 working days

3-5 working days

1 working day

How often should unused paper and supplies be put away?

Once a day

Once a week

Every Tuesday

As needed

You should should repair a piece of equipment if…

You have the skill to make the repair

It is not under warranty

We have the necessary tools and parts.

All of the above.

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