All about CHANGES Quiz

What is the process for changing dates on a "PNR" booking

Call the Loyalty Team

Changes are not permitted on PNR bookings

Cancel and rebook on the same file

Send a note to the Inventory team with the details for them to make the change and charge $250 per person

What is the process for upgrading a room category at the same hotel?

Can be done anytime, charging current TTS system rate

Can be done anytime, with a $250 admin fee

Can be done anytime using My booking Portal when original category is not on stop sale

Once you are booked room upgrades cannot be made

It's within 20 days of departure and there are 2 customers booked and 1 wants to cancel, what are the penalties?

$50 for the file

$100 per person plus difference in rate

$250 per person plus difference in rate

100% penalties for the customer that is cancelling, remaining customer rate stays the same

A customer wants to change hotels outside of 45 days of departure but will still be travelling on the same dates, what are the penalties?

$100 per person plus difference in rate, if the new rate is lower keep original higher price

100% of total price

$250 per person plus difference in rate

No charge outside of 45 days

Customers names are not in correct order (last name as first name and first name as last), what are the penalties?

Can be done anytime with a $10 admin fee

Can be done anytime with no fee

Can be done with no fee outside of 45 days and within 45 days a $10 fee

$50 fee when customer provides documentation confirming the names

It's the 3rd time a customer has called within 20 days of departure to change their DOB on file, what are the penalties?

No fee

$10

$25

No changes permitted within 20 days of departure

A customer is departing in 25 days, booked as a package, and wants to change their destination, what are the penalties?

$100 per person plus difference in rate. If the new price is lower, keep original rate.

$250 per person, plus difference in rate

$100 for the file, plus difference in rate

Waive the change fee, only charge the difference in rate, if the new price is lower.

A customer is cancelling their file without insurance at 10 days prior to departure and have premium package and seat selection on file. What are the penalties they will be charged?

100% of price is non-refundable, customers will only be refunded the seat selection not the Premium package

Loss of deposit refunded back including ancillary product back in original form of payment

100% of price in non-refundable including ancillary product

100% of price is non-refundable but all ancillary will be refunded back in original form of payment

All about CHANGES Quiz

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