Huddle Trainings Quiz, 7/31-8/6

When is internet usage on shift okay?

When I'm bored

Whenever I feel like it!

When my neighbor is using the internet

When approved by someone in leadership

Where will the new location for GPS alarms be?

In the site summary next to "GPS Location"

In the history

In the call list

In the action plan

When a customer needs service, at what point in the alarm should we generate service instructions?

At the end of the action plan so we make sure all steps are completed

Right when they ask for service so it's done quickly

At the beginning of the alarm before anything is verified

After the alarm is FC'd

What should you do if the customer only wants the main office number and does not want to be transferred?

Give them the number out of the call list

Still generate service instructions and document in the appropriate places as well as document the customer only wanted the main office number

Tell them we're not able to give out the main office number

Tell them they have to be transferred

What is the proper way to look for coverage?

Send out a mass email to central for coverage

Ask Michelle to find you coverage

Ask a Shift Coordinator or Coach to find you coverage

Check workschedule and contact all people that are able to cover for you (off at that time, won't go into overtime, etc.)

If a contact on a National Guard wants to do something they aren't authorized to do what should you do?

Advise them to call the main office

Generate service instructions to get the correct information

Refer them to their ESS manager or Kandis Sessions at Mountain Alarm

Tell them they are not authorized and there is nothing we can do

What is considered coaching on passwords?

Telling them they are close when guessing

Saying it's a word or phrase and not a code

Telling them the password they gave is incorrect and to try again

All of the above

When dispatching, which callback number should we give out unless something else is listed?

The callback number listed for the company in the site summary

The 877-206-9141

The main office number

Our local number: 801-781-6101

What should we do when dispatch or a guard calls in with an update on an account?

Document what they said

Generate the manual event "dispatch update", document and follow the action plan

Take no action

Full clear the alarm

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