Procedure Reminders
Patient Care Procedure Quiz
Test your knowledge on patient care procedures with our comprehensive quiz designed for healthcare professionals. This quiz focuses on key aspects of patient management, including vital signs and communication protocols.
Key Features:
- Multiple choice format for easy understanding
- Covers essential procedures in patient care
- Ideal for honing your clinical skills
If patient says their BP is higher than normal, reading at 170/115, is this a red flag?
No, the numbers do not trigger a red flag.
Yes, the numbers do trigger a red flag.
No, but we get NT anyway because the patient says it is higher than normal.
Yes because any type of blood pressure issue is a red flag.
If a patient's BP readings are not a red flag trigger but they are concerned, what is our next step?
Send a message to see how the provider wants to address this concern.
Warm Transfer to the office so the clinical staff can calm them down.
Get nurse triage anyway just be safe.
Ask them if they have any symptoms.
If patient says their BP is lower than normal, reading at 95/72, is this a red flag?
No, the numbers do not trigger a red flag.
Yes, the numbers do trigger a red flag.
No, but we get NT anyway because the patient says it is lower than normal.
Yes because any type of blood pressure issue is a red flag.
What is the order of preference for obtaining identifiers for a patient?
Full name, Date of Birth, Phone Number
Full name, Date of Birth, Last 4 of Social Security Number
Full Name, Address, Phone Number
Full name, Date of Birth, Last Appointment Date
When SalesForce lists a "semi-urgent" type of urgency with no appointments available, what steps do we take?
Follow the call flow to either send a message or warm transfer.
Always send a message so that the office can call them back.
Always warm transfer so that the office can figure out how important it is.
Always transfer to nurse triage to get a nurse's direction.
When a parent calls in for a patient who is 19 years old with genital concerns, which script do we use?
Always use the adult version of whatever they need.
Use the child script since that is the only one that will come up reliably.
Ask the parent if they still consider the patient a child and decide from there.
Always use child unless the patient themselves is calling in.
Which KA goes over what to do if the caller is not on the patient's current HIPAA?
Search, Verification, and HIPAA
Booking An Appointment
Call Scripting Best Practices
Escalation of a Call to a Supervisor
When we have to put our aux in After Call Wrap Up, what should we keep in mind?
To not go over two minutes.
To put in the chat why we are in that aux after 30 seconds.
To add why in your adherence after 1 minute.
To use it only for insurance verification.
If a patient wants to book only a pap smear, we
Need to send a message to the provider.
Tell them it can only be done with a GYNO/specialist.
Type in "pap" and follow the flow.
Look up the nearest women's clinic for them.
Are we able to book a physical for a 70 year old patient?
No, they can only have an Annual Wellness Visit.
No, they will be consulting with a specialist for geriatric care.
Yes, as long as we follow the appropriate flow and put it in the notes.
Yes, but we need to send a message first so the office can book it.
Which KA should you use if you aren't sure if the top and bottom numbers for Blood Pressure/Sugar are too high/low?
BSMH Red Flag List Items w/ Synonyms
Nurse Triage: Conduit Nurse Triage, Refusal, Transfer to Practice for Patient Care, Return from Nurse Triage
Glossary of Terms
Escalation Paths
Which KAs gives you the list of pool names for offices for sending messages?
Practice Information
Salesforce Global Search
Knowledge Search
Find a Facility
If you only see a clinical pool option for sending a message, you need to warm transfer.
True - because then it won't get to the right people.
False - we can send messages to whatever is listed.
When a caller is trying to establish care and wants to do a physical, what script do we use?
Find a Provider/Establish Care
Physical
Default
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