Bridge Program April 2020: Renewals Upgrades & Tiering
Bridge Program Quiz: Test Your Knowledge
Welcome to our Bridge Program Quiz designed to enhance your understanding of renewals, upgrades, and tiering within the GitHub ecosystem. Challenge yourself with questions that cover key concepts and terminology relevant to IAM roles and strategies.
- 9 engaging questions
- Multiple choice and checkbox formats
- Test your skills and knowledge
Name two ways IAM's get paid (bonus point if you mention a 3rd)
Upgrades
Renewal Rate
Action Minutes
Multi-Years
Net Retention
Support Tickets Resolved
What Does ARR stand for
Annual Renewal Revenue
Annual Renewal Rate
Average Renewal Rate
Annual Recurring Revenue
Average Recurring Revenue
Which are GH Products that we can sell
GitHub licenses
Learning Lab
Services
Enterprise Support
Premium Support
Advanced Security
GitHub One
GitHub Market Place
Microsoft Office
What is the typical outreach cadence for renewals
120-90-60-30
90-60-30-15
100-50-20-10
30-60 days ahead of the renewal
Check three Customer segments that we use at GitHub
Corporate
Enterprise
S500
Small Business
Strategic
Medium
Mid Market
Why do we Tier Customers
Better understand where to spend my time
Because we can
More effective targeting
Because MSFT do
To better target GHAS Deals
Consistency across the teams
What % of a typical book of business is made up of Tier 2 customers
30%
50%
20%
10%
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